Technology Unwrapped

Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...

A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.

As a small to midsize business owner, one of your top priorities is ensuring your company has the right technology in place to reach your business goals. This means ensuring your employees have the tools they need to do their jobs, such as computers, printers, and applications. One of the most important technologies you can provide for your employees is effective IT support.

How far along is your company on the path to cloud file sharing and communication? Email certainly still has its use cases in business; it is accessible by nearly everyone, integrates with calendar tools, and allows for communication to large teams or groups of people. However, there are some key reasons to accelerate your business’s transition to new methods of cloud file sharing and communication. Here is an easy-to-digest list with tips and explanations below.

Keeping up with evolving demands is a key part of helping your community thrive. Digital transformation has aided numerous local government agencies in the past few years, with solutions as simple as public WiFi access around parks and swimming pools, improving communication between institutions, and more. However, someone needs to manage digital transformation, and if your local government is already busy servicing parks, emergency services, courts, transportation or public works, how can you ...

Vendors provide a lot of vital services to small businesses, such as internet access, financial operations, copier services, telephone systems, software solutions and much more. However, coordinating your infrastructure, software, equipment and other components can be time consuming and confusing, especially if you don’t have technical experience in those categories.