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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How to Leverage Technology to Improve Your Customer Experience

Chris Vilim
Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...
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Topics: Technology Planning, Outsourced IT, IT Support

5 Reasons to Outsource Your Business Cyber Security

Angela Wight
A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.
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Topics: The Workplace, Outsourced IT, IT Support

The Cost of Ransomware is Higher Than You Think

Camryn Mottl
  For small to midsize businesses, there is a lot to lose when ransomware successfully makes its way into your computer system or network. The financial loss alone could close a small business down. Organizations with fewer than 500 employees spend an average of nearly $3 million per incident, and about 60% of small companies close within six months of a successful attack.  Unfortunately, other natural consequences come with cyber attacks. Omaha businesses need to be aware of the following:
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Topics: Security Threats, Data Breach, Disaster Recovery

5 Signs You Have Outgrown Your Omaha IT Support Provider

Angela Wight
As a small to midsize business owner, one of your top priorities is ensuring your company has the right technology in place to reach your business goals. This means ensuring your employees have the tools they need to do their jobs, such as computers, printers, and applications. One of the most important technologies you can provide for your employees is effective IT support.
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Topics: Owners & Managers, Technology Planning, IT Support

Can Hackers Bypass Your Push-Based MFA?

Camryn Mottl
Because of the increase in cyber security, more small to midsize businesses (SMBs) are using Multi-factor Authentication (MFA) to properly identify users attempting to log in to their database. Implementing MFA means your employee needs to provide more than one factor of identification when they log in. This benefits your business if one layer of security is compromised, the second or even a third factor is required to authenticate entry into your network or applications. Most users utilize ...
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Topics: Security Threats, Phone Systems, IT Support

Celebrating Small Business Week: Our Top 10 Blog Posts of All Time

Camryn Mottl
We love serving and celebrating Omaha small businesses! Congratulations, you have worked hard to get to where you are today, so get out there and celebrate!
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Topics: Owners & Managers, Local Omaha News, IT Support

How Does a Hacker Infiltrate My Business?

Camryn Mottl
When a burglar is trying to break into a house, they case the place for weak spots, such as open windows, unlocked doors, or they might befriend one of the household members to gain entry without suspicion.  
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Topics: Security Threats, Data Breach, Network Security

What Industries are the Biggest Targets for Cyber Attacks?

Camryn Mottl
Have you ever walked around feeling like there was a looming target on your back? Like someone’s waiting for you to make a wrong move?
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Topics: Security Threats, Finance, Law, Health Care, Manufacturing

Why Cloud File Sharing is Far Better Than Email for Your Business

Angela Wight
How far along is your company on the path to cloud file sharing and communication? Email certainly still has its use cases in business; it is accessible by nearly everyone, integrates with calendar tools, and allows for communication to large teams or groups of people. However, there are some key reasons to accelerate your business’s transition to new methods of cloud file sharing and communication. Here is an easy-to-digest list with tips and explanations below.
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Topics: Cloud, IT Support, Unified Communications

6 MORE Microsoft 365 Apps You Didn't Know Existed [+Bonus App]

Camryn Mottl
As the Microsoft 365 landscape continues to evolve and develop, we wanted to showcase more apps you have access to with your subscription!
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Topics: Microsoft Products, The Workplace