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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

10 Signs It’s Time to Hire a Managed Services Provider

Chris Vilim
Is your business experiencing growing pains? Growth within small to midsize businesses can rapidly change the way it operates. And this can start to put a lot of pressure on your internal IT team — whether that’s one person or a small group of staff helping out. It may be time to evaluate your technology needs and choose a path that will grow with your business on into the future. So, how do you know if your company is ready for this next step? Here are 10 signs it’s time to hire an IT managed ...
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Topics: Owners & Managers

A New First Line of Defense: Umbrella DNS Filtering

Alyssa Sisco
When thinking about cyber security threats, does it ever concern you how many threats are sitting out there, just on the other side of your firewall? What if we told you that your business could expand that cyber security shield further out — away from your internal network? The more space placed between your data and bad actors, and the more chances your security applications have to spot and stop malicious code before it acts, the better. That’s why we’re excited to offer Cisco Umbrella DNS ...
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Topics: Cloud, Trends, Network Security

4 Ways Cloud Voice Benefits Multi-Location Businesses

Chris Vilim
Whether you’re planning to open up a second location in town or you already have multiple offices across the country, maintaining a phone system can be challenging for businesses with more than one physical location. However, if your multi-location business wants to maintain effective communication and promote cross-office collaboration, it’s imperative that you invest in voice communications infrastructure. It will make it easier for the entire organization to communicate both internally and ...
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Topics: Cloud, Phone Systems

Cloud Voice Could Completely Change How Mobile and Remote Teams Do Business

Chris Vilim
Whether they have a flexible work schedule or are frequently on the road, more and more of the U.S. workforce is working from somewhere other than their office. In fact, 3.9 million Americans are working from home at least half of the week. If you have a remote or mobile team, then you know how important it is for them to effectively communicate and collaborate when they are on the go or working outside the office.
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Topics: Cloud, Phone Systems

Am I Spending Too Much for IT Support?

Chris Vilim
Are you paying too much for IT support? The answer may surprise you. The average cost of IT support for small businesses depends on the size and unique technology needs of the company. Though there is no magic number that each business should pay for tech support, average IT support costs and opportunity costs of not hiring professional help can give you a rough idea of how much you should be paying for support.
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Topics: Owners & Managers

Benefits and Risks Associated with Artificial Intelligence (AI)

Damon Hagerty
The concept of artificial intelligence (AI) can make people uncomfortable. However, the more factual information people learn about it, the less it will seem like a sci-fi nightmare coming true. So, what exactly is artificial intelligence? Machines or programs that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention. This allows for decisions, which generally require a human level of expertise, to be made ...
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Topics: Trends

Can I Backup My Phone and Voicemail Programming? And Other Things You May Not Know About Your Aging Toshiba Phone System.

Jason Hahn
Sometimes while working on a phone system at a client site, I am asked, "Can we get a backup of this phone and voicemail programming?" More often than not, the answer is "Yes!" Several of the older Toshiba systems have backup capabilities that users are not always aware of or have not taken advantage of in a very long time. As these systems continue to age and reach end-of-life, the importance of a backup grows.
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Topics: Phone Systems

Why You Need an IT Managed Service Provider for Your Manufacturing Business

Tom Montgomery
Hiring a managed service provider (MSP) to oversee IT systems can improve almost any business’s productivity, cybersecurity, and efficiency. However, an MSP can be especially helpful for organizations in the manufacturing industry. An MSP with manufacturing experience understands the unique challenges of your industry — and how to build systems that will keep operations up and running. MSPs can unite various technology in use across production, administrative departments, and management. And ...
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Topics: The Workplace, Industry Specific

5 Steps for Getting Your Employees Invested in Your Business's Cyber Security Initiative

Alyssa Sisco
If your employees are required to use a computer, tablet, or smartphone in order to do any aspect of their job, they absolutely need cyber security awareness training. The threat of a cyber security attack or data breach is now simply a cost of doing business in today’s world. It's no longer a question of if, now it's when will your business experience some form of cyber security attack? So, instead of leaving one of your most valuable cyber security assets defenseless in the face of phishing ...
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Topics: Staff Training, Security Threats

How to Prevent a Ransomware Attack on Your Mobile Phone

Alyssa Sisco
Although it’s not as common as ransomware on computers, mobile phone-based ransomware is out there. A recently developed strain of SMS ransomware spreads the instant it’s clicked. It gets onto the victim’s phone, finds any and all contacts and sends all of them a personalized text message, telling them there are compromising pictures of them on an application and providing them with a link. If the recipient of the text clicks the link, not only are all their contacts now sent the same message, ...
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Topics: Staff Training, Security Threats