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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

3 Types of Insider Threats and How to Prevent them in Your Organization

Kaitlin Schneider
When you hear the term “insider threat,” what comes to mind? Is it an irritated individual intentionally causing problems within your systems—perhaps one employee with a vendetta against your company?  Or is it something else entirely?  
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Topics: Security Threats

Speed up PC Performance with these 5 Tips

Kaitlin Schneider
Imagine this scenario.   You’re on a deadline, the clock ticking as you try to finish a major presentation for a huge prospective client. You’ve been working at a steady pace, but you’ve noticed something. Your computer has steadily become sluggish, bogged down by something unknown—maybe a program running in the background—or worse, a load of malware?  
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Topics: IT Support

How to Avoid Being Socially Engineered

Kaitlin Schneider
Social engineering attacks are increasing in inboxes everywhere, and it’s vital that your employees know how to spot these manipulation attempts.   In fact, according to an expert panel from Digital Guardian, only 3 percent of attackers try to exploit technical components and devices.   What about the other 97 percent?  
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Topics: Security Threats, Network Security

7 Superb Tips for Microsoft Teams Power Users

Kaitlin Schneider
From calls, chats, video conferencing, and everything in between, Microsoft Teams is a powerhouse for keeping your work and correspondence all within one interface.   And there’s no shortage of features and capabilities on Microsoft Teams, either. In fact, it might feel like we’ve only scratched the surface in our previous posts on Teams. So in today’s post, I’m going to detail seven lesser-known tips and tricks for maximizing your use of Microsoft Teams. 
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Topics: Microsoft Products

Build a Better Future for Your Construction Company with Managed IT Services

Kaitlin Schneider
With IT components like digital bidding, collaboration tools, and estimation software, construction companies are evolving faster than ever before, and those changes impact construction business owners and managers significantly.   However, when you partner with a managed IT service provider, you can streamline your company’s technology growth. They’ll manage the systems and equipment for you, recommend the best solutions to meet your business goals, and, most importantly, allow you to work on ...
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Topics: Owners & Managers, IT Support

4 Email Security Best Practices

Ryan Aiken
Email is one of the most important tools used for business communication. Because of that, it is also one of the most common causes of a security breach. With that said, there are several methods and services available to protect yourself from being exploited by a hacker. What practices should you follow? This article will explain 4 of the best practices for email security.
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Topics: Security Threats, Network Security

Navigating the Nextiva Desktop App

James Thompson
With more companies than ever working from home, business owners and managers—like you—need to find a way for staff to bring phones anywhere so they don’t miss calls from anyone. With a softphone provided as part of a Nextiva cloud phone system, you’ll ensure seamless voice communication across your entire organization, no matter where you or your employees are located.
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Topics: Cloud, Phone Systems

How to Evaluate a Prospective IT Service Provider’s Quality of Service

Chris Vilim
Organizations have to be proactive in securing their data as well as customers’ data from online hazards. Problems such as bots, ransomware and identity theft plague the internet and endanger sensitive information as well as the reputation of businesses each day. IT services are key to running a secure business that your customers can trust.  However, searching for and evaluating quality IT service providers can be a massive task for businesses, small or large. Here, we provide information and ...
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Topics: Technology Planning, IT Support

How a Cloud-Based Phone System Improves SMB Customer Service

Bob Tingwald
Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...
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Topics: Cloud, Phone Systems

Basic IT Security Policy Recommendations

Wynn Obermeyer
In this golden age of technology, companies can run a completely virtual business without ever opening a physical store. However, online businesses come with vulnerabilities and risks that can threaten your company’s security and livelihood. All businesses, small and large, are at risk for security breaches every day. Threats like ransomware and phishing can lead to detrimental damages to a company.  In fact, within six months of a cyber attack, 60 percent of small and midsize businesses (SMBs) ...
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Topics: Security Threats, Network Security, Technology Planning