Technology Unwrapped

I was talking to one of our clients the other day about phone lines vs. internet lines and thought you might find this tidbit of history interesting. We discussed the home telephone line and the internet line at his home. This client mentioned that his phone line and internet service come from the same box in his basement, and how this is different from what he remembered last time he had to add a phone line.

Since the outbreak of COVID-19, the service, support and new deployment of IT and voice systems has changed quite a bit. Bridging the distance between the deployment group and the customer has never been as complicated as it was the past year. There have been many bridges to build, cross and even invent. Not to mention pitfalls to navigate.

The current popularity of remote and flexible work options marks an evolution in normal workplace practices. But, while your employees may enjoy their newfound freedom of working from mobile devices within their home office or local coffee shop, you as a business owner or manager may have some security concerns about monitoring and managing all those mobile devices. That’s where Mobile Device Management (MDM) comes into the equation.

It can be exciting getting a new phone system and all the technology that comes along with it. Often, there is the hope that the new system will do everything the old system can do, plus a whole lot more. The reality is, there are going to be quite a few changes, and they may take some getting used to. Saying goodbye to that reliable old system doesn't need to be painful, if you are ready to embrace the changes. Most modern systems don't have the same functions as older systems. But, this ...

Recently, we’ve noticed a large upswing in people hacking into voicemail systems. These hackers build mailboxes that allow the caller to dial international calls through the system. When they call and select the fraudulent mailbox they have built, the voicemail gives the hacker open access to the victim’s outside lines and they can make long distance and international calls at the cost of the victim. This can add up to thousands of dollars before it's even discovered. With so many security ...