Since the outbreak of COVID-19, the service, support and new deployment of IT and voice systems has changed quite a bit.
Bridging the distance between the deployment group and the customer has never been as complicated as it was the past year. There have been many bridges to build, cross and even invent. Not to mention pitfalls to navigate.
In an interesting turn of fate, the timing could not have been more perfect for a communications platform like Microsoft Teams to become one of the leaders in mobile and remote communication, and for good reason. The Microsoft Teams platform has transformed the unified communications landscape, and here’s how.
Seamless Global Communication Came About Much More Quickly
During my time in the industry, there has always been talk of “someday” developing tools to make it possible for people to communicate seamlessly across the globe--developing the ability for effective communication regardless of long distance or region.
With the onset of COVID-19, “someday” arrived very quickly, and “long distance” became no less than 6 feet.
It was a true trial-by-fire, and we were not sure if the existing telecom/internet infrastructure could handle such a radical change—in what felt like a global overnight shift.
This pandemic has forced us all to adapt very quickly. Fortunately, the infrastructure was robust enough to pave the way for implementing unified communications tools like Microsoft Teams. It turned out to be one of the most fruitful solutions, to be sure.
The app lets you bring teams together, without actually bringing them together.
With video chat, product presentations can be broadcast in a true virtual meeting environment, allowing all attendees to interact and share in a fashion similar to a face-to-face conversation or presentation. Teams makes internal communication seamless.
Interoffice communication has become much more effective with Microsoft Teams as well.
We have tried more than one platform to keep our internal communication and customer development programs as seamless as possible without having everyone in the same room at the same time.
Microsoft Teams has proven to be, by far, the superior platform. It has not only advanced our ability to communicate, but also simplified it by consolidating the abilities of multiple platforms into one place.
The intuitiveness of the platform makes it a fit for anyone—in any industry.
One of the most crucial aspects of implementing something like Microsoft Teams is the learning curve involved. That is another place where Teams has excelled. It is easy to use and is very intuitive.
There are many online resources, such as videos and demos to help anyone get started. The basic and most common functions are easy enough, and just about anybody with a smartphone or computer could quickly pick up on using it.
Numerous capabilities offer a range of options for communication and collaboration.
Chat, Teams sharing, file sharing, video sharing, remote meetings: these are just scratching the surface of what Microsoft Teams is capable of doing.
In addition, Microsoft Teams has been constantly working to develop additional features and integrations with other major platforms. You can see more about these updates in our other top Microsoft Teams posts, linked at the bottom of this article.
Microsoft Teams is changing the way we work, now and in the future.
I also believe there will be a permanent change in the way the world not only does business, but communicates as a whole.
Over the past year, we have set up many remote users for customers, as well as our office staff. Microsoft Teams has been invaluable to maintaining productivity for us and our customers in those environments, usually their home offices.
Many have discovered that with tools such as Microsoft Teams, the members of our industry can be just as productive without the need for large brick-and-mortar overhead. It is honestly still strange for me to enter a large building that was packed with people last year, only to see two or three people there today, all while knowing their business is still functioning and thriving.
Has your business taken advantage of Microsoft Teams and the unified communications solutions it offers?
Or do you have questions about how you can get started? As I’ve mentioned in this article, CoreTech has used Microsoft Teams throughout the entirety of the pandemic, and we will continue to do so. Contact us today to learn more about using the platform within your own business.
