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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

Bob Tingwald

Bob Tingwald
As a Unified Communications Administrator, Bob installs phone systems, works service tickets, performs maintenance work, provides voicemail assistance and the like.
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Author's Posts

How a Cloud-Based Phone System Improves SMB Customer Service

Bob Tingwald
Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...
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Topics: Cloud, Phone Systems

Set Your Business Up for Success With A Unified Communications System

Bob Tingwald
With many businesses working from home, it’s safe to say that the pandemic has brought forth a new normal. And for many of those organizations, it’s a way of working that likely won’t change—even long after the danger of COVID-19 has diminished. Businesses have discovered that it’s easier than ever to work from anywhere, including the home. Plus, with a unified communications (UC) system configuration, business owners can cut costs, boost connectivity, and experience greater functionality.
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Topics: Phone Systems

7+ Features You Should Be Taking Advantage of on Your Toshiba Phone System

Bob Tingwald
Are you getting the most out of your business phone system to make communication flow better for you and your organization? Although Toshiba has announced an upcoming End of Life date—October 31, 2021— for their products,  if you are choosing to run your Toshiba phones until they die, then get the most out of their features  and simplify your day-to-day business activities.  
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Topics: Phone Systems