Technology Unwrapped

What are the burning technology topics in your organization? Now that artificial intelligence (AI) has been delivered to the masses and has everyone talking, both automation and AI are gaining traction. Whether it be staff expecting technology to perform to get the job done, or the C-suite strategizing a new way to impact their customer base to deliver productivity and stickiness, we all have opportunities when it comes to leading automation endeavors. The IT department has a lot to offer their ...

Small business owners have a lot to think about going into 2023. Inflation, cybersecurity threats, and the employee shift, such as the Great Resignation, are important topics to consider when strategizing technology purchases and planning for next year. Looking at the technology landscape, there are specific insights business owners and team members need to track and prepare for.

With the click of a button, technology streamlines business operations that can save time, energy, and money. To take technology further, there comes a time when every business needs to take inventory of what they use, and how they can upgrade outdated technology to produce more and faster.

Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...

A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.

When it comes to maintaining productivity in your business, you need available, effective IT support. But should that support come from an internal IT team, or should you partner with an outsourced IT support company for your SMB?

Keeping up with evolving demands is a key part of helping your community thrive. Digital transformation has aided numerous local government agencies in the past few years, with solutions as simple as public WiFi access around parks and swimming pools, improving communication between institutions, and more. However, someone needs to manage digital transformation, and if your local government is already busy servicing parks, emergency services, courts, transportation or public works, how can you ...