Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How Do I Apply IT Support Automation to My Business?

What are the burning technology topics in your organization? Now that artificial intelligence (AI) has been delivered to the masses and has everyone talking, both automation and AI are gaining traction. Whether it be staff expecting technology to perform to get the job done, or the C-suite strategizing a new way to impact their customer base to deliver productivity and stickiness, we all have opportunities when it comes to leading automation endeavors. The IT department has a lot to offer their ...
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Topics: Outsourced IT, Artificial Intelligence

6 Technology Trends for SMBs in 2023

Small business owners have a lot to think about going into 2023. Inflation, cybersecurity threats, and the employee shift, such as the Great Resignation, are important topics to consider when strategizing technology purchases and planning for next year. Looking at the technology landscape, there are specific insights business owners and team members need to track and prepare for.
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Topics: Trends, Outsourced IT

How Your SMB Can Benefit from Outsourced IT Support

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Topics: Outsourced IT, IT Support

Refresh Your Technology With These 4 Considerations

With the click of a button, technology streamlines business operations that can save time, energy, and money. To take technology further, there comes a time when every business needs to take inventory of what they use, and how they can upgrade outdated technology to produce more and faster.
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Topics: Equipment Purchases, Phone Systems, Manufacturing, Outsourced IT

How to Leverage Technology to Improve Your Customer Experience

Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...
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Topics: Technology Planning, Outsourced IT, IT Support

5 Reasons to Outsource Your Business Cyber Security

A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.
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Topics: The Workplace, Outsourced IT, IT Support

In-House vs. Outsourced IT Support: What Does Your SMB Need?

When it comes to maintaining productivity in your business, you need available, effective IT support. But should that support come from an internal IT team, or should you partner with an outsourced IT support company for your SMB?
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Topics: Outsourced IT

How Can a Managed IT Service Provider Help Local Government?

Keeping up with evolving demands is a key part of helping your community thrive. Digital transformation has aided numerous local government agencies in the past few years, with solutions as simple as public WiFi access around parks and swimming pools, improving communication between institutions, and more. However, someone needs to manage digital transformation, and if your local government is already busy servicing parks, emergency services, courts, transportation or public works, how can you ...
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Topics: The Workplace, Outsourced IT, IT Support