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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How to Leverage Technology to Improve Your Customer Experience

Chris Vilim
Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...
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Topics: Technology Planning, Outsourced IT, IT Support

5 Reasons to Outsource Your Business Cyber Security

Angela Wight
A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.
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Topics: The Workplace, Outsourced IT, IT Support

How Does Artificial Intelligence Benefit Your Small Business?

Camryn Mottl
Artificial intelligence (AI) is making waves in the business world and has many uses, even for small to midsize businesses. But how will AI benefit your small business? Here, we’re covering the basics of AI, how it works, and how AI will benefit you.  
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Topics: Cloud, Outsourced IT

3 Reasons to Consider Multi-Factor Authentication for Your Business

Camryn Mottl
Have you heard of any of these all-too-common scenarios? Your database is logged into by a hacker with one of your employees' credentials, without your knowledge. Before you know it, the hacker is stealing data, and impersonating people within your company by sending phishing scams or locking files to then hold them for ransom. Has this even happened to you? And could this have been stopped?
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Topics: Security Threats, Outsourced IT, IT Support

IT Pros: Are You Testing Your Disaster Recovery Plan?

Angela Wight
Yes, my business has a disaster recovery plan in place. Well did you know you’ve only got one shot to see it succeed when a disaster occurs? It’s best to make sure it works. Many small to midsize businesses have a disaster recovery plan in place. That’s great, however are you testing it to ensure that all the disaster response mechanisms work? Once a disaster recovery plan is in place, regular assessing and updating is important as business changes and processes change.
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Topics: Outsourced IT, Disaster Recovery

Common Misconceptions of Co-managed IT Services

Angela Wight
At the end of the day, as a business leader, executive, or IT professional, you want your technology to contribute to the productivity and profitability of your company. You want to succeed at this, so your business goals are met, and you can look back and note the success and your contribution to it. So, what if I were to challenge you to think differently about how you structure your IT talent and skills?
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Topics: Owners & Managers, Technology Planning, Outsourced IT

6 Surprising Benefits of Managed IT Services

Angela Wight
Are you taking advantage of all that your managed IT services provider offers? If not, you have the opportunity to reduce some costs and increase operational efficiency. You may have worked with a managed IT services provider for years or you may be new to outsourcing IT support, either way there are surprising benefits you may not have considered or identified.
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Topics: Outsourced IT, IT Support

5 IT Budget Considerations for SMBs in 2022

Angela Wight
Are you in the midst of creating plans and a budget for next year? Racking your brain and spending a lot of time on research to come up with your IT budget changes for 2022? We realize it’s not an easy task to plan for the future, so we’re here to help! We’ve put together a list of items you will want to consider and incorporate in your budget next year. 
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Topics: Technology Planning, Outsourced IT

In-House vs. Outsourced IT Support: What Does Your SMB Need?

CoreTech Staff
When it comes to maintaining productivity in your business, you need available, effective IT support. But should that support come from an internal IT team, or should you partner with an outsourced IT support company for your SMB? 
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Topics: Outsourced IT

What Can Business Owners Expect From Outsourced IT Services in the Coming Year?

Angela Wight
What can you expect from outsourced IT providers in the coming year? Knowing this information will help your business ask the right questions of the people you partner with. In addition, it will help you find the best outsourced IT provider to propel your organization successfully into the next year and the next decade.
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Topics: Outsourced IT