You’ve put your growth strategy in place, the execution is happening, and you are beginning to reap the benefits. With growth comes challenges. A key element to improve and sustain your business growth is the technologies and structure you have in place.
When it comes to technology, did you know that IT support provides the keys to overcoming many risks and challenges? A talented IT partner can help you with all of it, and when you understand how, you’ll see why prioritizing your search for the right IT support group in Omaha is important.
Today, we will cover some of the key areas of IT support and how they relate to business growth.
Minimize Downtime
According to researchers, downtime costs U.S. businesses an average of $9,000 per minute in 2024. Depending on the industry and size of the business, those costs could exceed $1 million per hour.
Even in small businesses, the average cost was close to $500 per hour. No matter your business size or type, downtime is expensive. Fortunately, you can prevent it.
Working with a knowledgeable IT support provider in Omaha or Lincoln can minimize downtime, easily generating ROI by preventing costly disruptions. Through networking and infrastructure maintenance, data backups and security, and robust cybersecurity, your IT partner can eliminate downtime risks long before they present an issue.
Provide Employee Support
Employee satisfaction and retention are key topics to address to keep the right people in place and attract new employees to your workplace. Up-to-date technology keeps employees productive and satisfied so that they can get their jobs done effectively and efficiently. Good technology improves both employee satisfaction and retention, and we all know that this satisfaction spills over to their service to customers.
Technology tools and applications help employees gather information, collaborate with others, and even innovate. It doesn’t have to be complex; in fact, straightforward and beneficial systems and applications provide a better employee onboarding and work experience.
There are a lot of options for growing businesses, and that’s where a partnership with a local IT partner helps. They can create a roadmap and budget, based on your business goals, that incorporates tools and technology to support growth and other initiatives you want to accomplish, like employee retention or effective onboarding.
Improve Data Security
Protecting your business means taking steps to protect digital information, or confidential data, from unauthorized access, theft, corruption, or deletion by using encryption, strong passwords, data backups, and security tools. Keep your data private and accessible to those who need it to perform their position.
According to IBM, the global average cost of a single data breach is $4.88 million. Meanwhile, investing in security AI and automation to prevent a data breach saved, on average, $2.22 million compared to those that did not invest. Although the cost of a data breach varies, small businesses can expect to spend $120K to 1.24M on resolving a security intrusion. Investing in prevention is worth it.
Your knowledgeable cyber security provider in Omaha uses sophisticated tools with AI to detect threats before they can cause damage. Your partner can also train staff on best practices and constantly monitor your operation internally and externally to mitigate threats.
Data Management and Backup
As your business grows, so does your data. Whether in your primary business platform, files your employees generate, or information used in production or accounting. Not only do you want to use the information for making smart decisions, but you want its access to be readily available to employees to get their jobs done.
Information in databases, files, or storage can benefit the business and your customers as growth occurs. Data management services streamline aspects of your IT infrastructure that allow you to use information efficiently while managing costs and expectations for future scalability.
Backup and recovery services ensure that all of your data is thoroughly duplicated, securely on and offsite. This allows you to recover quickly from any data breach or loss in the event of a power outage or unexpected weather conditions.
Additionally, backup services include action plans that describe how you and your IT team will respond to a crisis to minimize downtime and get your business back up and running.
In short, data management and backup services serve as one of the essential pillars of IT support services.
Keep Costs Under Control
Your Omaha IT support team should do more than respond to daily issues and perform projects. They should also develop a budget based on your business goals and drivers. In other words, they should be available to consult with your team and provide annual planning.
With these services, they can help you anticipate your technological needs, creating a long-term plan that keeps you functioning and optimized while also minimizing costs.
IT cost controls typically come in three groups: labor, equipment (including hardware and software), and future-proofing. When outsourcing labor to an IT provider, you receive a highly skilled team at a cost lower than you would if you kept all of your support in-house. Outsourcing lowers the staffing costs you would otherwise pay.
As for equipment costs, planning helps you find the best tools for the job. You can skip costly investments that fail to net desired impacts, and you can space upgrades and expenditures in ways that benefit your organization.
Future-proofing is selecting equipment that can adapt to evolving technologies and needs while keeping it up-to-date and functional for a longer period of time. This lessens the need for more frequent replacements.
Substantive Technology Guidance
Strategic planning goes beyond basic cost savings. A strategic IT partner in Omaha can help you anticipate technology changes and stay ahead of trends. Does your company need AI tools to perform tasks quicker or fuel decisions with more information? Which AI tools are best for your line of work? Which services should be in the cloud versus on-site?
These are impactful questions, and a knowledgeable IT provider can provide you with customized advice that accounts for the specific way your business runs.
Technology guidance ensures that you have the right tools rather than just the latest tools, pairing every change or investment with measurable results. Strategic planning pinpoints improvements that make the exact changes you want.
Improved Customer Satisfaction
Your IT provider should keep everything moving seamlessly and efficiently. When all these benefits come together, your team is empowered to do better work faster, more accurately, and more consistently.
This leads to improved metrics that satisfy customers. Whether you shorten lead times, improve inventory, respond to customer queries faster, completely reinvent designs, or simply expand the amount of face time you can spend with customers, you’re providing what they want in better ways.
Customer satisfaction sits at the heart of sustainable growth, and is one of the goals you are striving for. Your IT partner can help you improve customer satisfaction, and they can even help you measure and track that improvement.
Innovation Without Disruption
Finally, your Omaha IT support gives you suggestions that can help you innovate. You know that new technologies come and go all the time. Decades ago, the internet changed business forever. Then, it was smartphones. Right now, AI is bringing about significant changes in the way we work, process information, and analyze data.
Your IT service providers in Omaha live in the world of innovation. It is fair to expect them to keep up with AI trends — showing you specific tools and use cases that directly benefit your business. From streamlining workflows to using AI for insights that propel your business model, the new tools of today and tomorrow separate you from your competitors and keep you on a path of success.
Finding the Right IT Partner
More than anything, your IT partner is giving you the big picture and making sure you understand how technology fits in. They’re empowering your decisions, which in turn propels your business growth.
You want to find IT support that understands your business and works with your team, and we want to be that partner! CoreTech serves Omaha, Lincoln, and the surrounding areas. Contact us today to discuss your business and find a plan that works for you.
