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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

Can Hackers Bypass Your Push-Based MFA?

Camryn Mottl
Because of the increase in cyber security, more small to midsize businesses (SMBs) are using Multi-factor Authentication (MFA) to properly identify users attempting to log in to their database. Implementing MFA means your employee needs to provide more than one factor of identification when they log in. This benefits your business if one layer of security is compromised, the second or even a third factor is required to authenticate entry into your network or applications. Most users utilize ...
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Topics: Security Threats, Phone Systems, IT Support

3 Ways a Cloud Phone System Will Impact Your Business for the Better

Bob Tingwald
Your old phone system still runs, and you’re generally comfortable with it. Until it doesn’t run, and it impacts your business. Replacing your old system should be an easy decision when you take into consideration how communication with your clients, vendors and staff impacts your business operations and bottom line. What can you expect out of a new phone system? Here are just three ways it will impact your business:
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Topics: Owners & Managers, Phone Systems, Unified Communications

Unified Communications: A Story

Jason Hahn
I was talking to one of our clients the other day about phone lines vs. internet lines and thought you might find this tidbit of history interesting. We discussed the home telephone line and the internet line at his home. This client mentioned that his phone line and internet service come from the same box in his basement, and how this is different from what he remembered last time he had to add a phone line.  
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Topics: Phone Systems, Unified Communications

Navigating the Nextiva Desktop App

CoreTech Staff
With more companies than ever working from home, business owners and managers—like you—need to find a way for staff to bring phones anywhere so they don’t miss calls from anyone. With a softphone provided as part of a Nextiva cloud phone system, you’ll ensure seamless voice communication across your entire organization, no matter where you or your employees are located.
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Topics: Cloud, Phone Systems

How a Cloud-Based Phone System Improves SMB Customer Service

Bob Tingwald
Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...
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Topics: Cloud, Phone Systems

Set Your Business Up for Success With A Unified Communications System

Bob Tingwald
With many businesses working from home, it’s safe to say that the pandemic has brought forth a new normal. And for many of those organizations, it’s a way of working that likely won’t change—even long after the danger of COVID-19 has diminished. Businesses have discovered that it’s easier than ever to work from anywhere, including the home. Plus, with a unified communications (UC) system configuration, business owners can cut costs, boost connectivity, and experience greater functionality.
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Topics: Phone Systems

4 Things to Consider To Find The Best Business Voice Solution

CoreTech Staff
As we are nearing the end of a very challenging year for individuals and businesses alike, I realize I have developed a newfound appreciation for hosted, or cloud-based, business phone systems. Having worked in telecommunications for over 30 years, I was used to premise-based phone systems and preferred them over cloud-hosted phone systems. But this year, the COVID-19 pandemic has changed the way some of us are doing business, and hosted systems do seem to have the advantage for those whose ...
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Topics: Phone Systems

Toshiba End of Life: Why Upgrading your Toshiba Phone System is so Important

CoreTech Staff
Back in 2018, we wrote about Mitel’s (owner of Toshiba phone systems) announcement to phase out Toshiba CIX and IPedge product lines. Since that writing, the company has since stopped selling new Toshiba equipment and add-on hardware. 
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Topics: Phone Systems, Technology Planning

Best Cloud Computing Solutions for Small Business in 2020

Chris Vilim
Operating a business in the 21st century demands cutting-edge technology to keep up with an ever-changing work environment. Today’s cloud computing solutions for small businesses continue to become more sophisticated to meet user needs and accessibility.  To make the most of the benefits of cloud computing, consider incorporating these four cloud computing solutions into your day-to-day business operations. 
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Topics: Cloud, Microsoft Products, Phone Systems

Microsoft Teams and Nextiva Cloud Together Make One Unified Communication Solution

CoreTech Staff
As the coronavirus pandemic continues to disrupt traditional ways of doing business, a lot of companies have taken advantage of working from home. But working remotely brings up new challenges and problems to solve, and organizations are particularly concerned with how they can communicate with customers, vendors and coworkers.   Because even when working from home, phone calls are still a crucial component of conducting business.  
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Topics: Cloud, Trends, Phone Systems