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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

5 Signs of an Aging Business Phone System

Sue Sims
How often do you think about your computer equipment and how you could be getting more memory and bigger storage, a faster processor and updated software and hardware?   Now, how often do you think about your phone system and making sure you keep it up to speed with your organization’s increasing technological demands?  
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Topics: Phone Systems

5 Advantages of Cloud-Based Business Phone Systems

James Thompson
When it’s time for your business to choose between an on-premise phone system and a cloud-hosted phone system, you’ll want the most reliable, cost effective, and easy-to-use option that meets your business needs. 
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Topics: Phone Systems, Technology Planning

7+ Features You Should Be Taking Advantage of on Your Toshiba Phone System

Bob Tingwald
Are you getting the most out of your business phone system to make communication flow better for you and your organization? Although Toshiba has announced an upcoming End of Life date—October 31, 2021— for their products,  if you are choosing to run your Toshiba phones until they die, then get the most out of their features  and simplify your day-to-day business activities.  
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Topics: Phone Systems

New vs. Old: 3 Reasons Why You Should Invest in a Contemporary Business Phone System

Jason Hahn
It can be exciting getting a new phone system and all the technology that comes along with it. Often, there is the hope that the new system will do everything the old system can do, plus a whole lot more. The reality is, there are going to be quite a few changes, and they may take some getting used to. Saying goodbye to that reliable old system doesn't need to be painful, if you are ready to embrace the changes. Most modern systems don't have the same functions as older systems. But, this ...
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Topics: Equipment Purchases, Phone Systems

How a Cloud-Based Phone System Generates a Positive ROI

Chris Vilim
A cloud-based (hosted) business phone system can provide a number of benefits compared to traditional on-premise solutions. Not only does a cloud-hosted phone system offer numerous useful features, but it also comes with significant cost savings. While saving money might be what sparked your initial interest in this type of phone system for your business, let’s talk about what you get for the money you do put into your cloud-hosted system.
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Topics: Cloud, Phone Systems

Navigating the Mitel Connect Desktop App

James Thompson
Mitel phones are a great fit for any small to midsize business. However, with all the features included on the desktop phones themselves, the Mitel Connect application can often get overlooked. The Mitel Connect app is available for your PC as well as your cell phone and can be used with both the Cloud and on-premise platforms. With this application, managing your desk phone could not be any easier. The connect app (AKA connect client) acts as an extension of your desk phone. Having the app on ...
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Topics: Cloud, Phone Systems

Why Your Business Needs Cloud Voice

Alyssa Sisco
One of the greatest benefits of cloud technology is the promise of mobility. But how does mobility specifically benefit your business and employee productivity? Cloud voice solutions provide you with the tools to enable you to effectively conduct business from anywhere, anytime. With Cloud Voice options like Mitel MiCloud Connect, you’re able to call, chat, video conference, view call logs, voicemail and more from anywhere you have an internet connection. For more information, and a live ...
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Topics: Cloud, Phone Systems

4 Ways Cloud Voice Benefits Multi-Location Businesses

Chris Vilim
Whether you’re planning to open up a second location in town or you already have multiple offices across the country, maintaining a phone system can be challenging for businesses with more than one physical location. However, if your multi-location business wants to maintain effective communication and promote cross-office collaboration, it’s imperative that you invest in voice communications infrastructure. It will make it easier for the entire organization to communicate both internally and ...
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Topics: Cloud, Phone Systems

Cloud Voice Could Completely Change How Mobile and Remote Teams Do Business

Chris Vilim
Whether they have a flexible work schedule or are frequently on the road, more and more of the U.S. workforce is working from somewhere other than their office. In fact, 3.9 million Americans are working from home at least half of the week. If you have a remote or mobile team, then you know how important it is for them to effectively communicate and collaborate when they are on the go or working outside the office.
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Topics: Cloud, Phone Systems

Can I Backup My Phone and Voicemail Programming? And Other Things You May Not Know About Your Aging Toshiba Phone System.

Jason Hahn
Sometimes while working on a phone system at a client site, I am asked, "Can we get a backup of this phone and voicemail programming?" More often than not, the answer is "Yes!" Several of the older Toshiba systems have backup capabilities that users are not always aware of or have not taken advantage of in a very long time. As these systems continue to age and reach end-of-life, the importance of a backup grows.
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Topics: Phone Systems