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Is Unified Communications worth the investment?

Alyssa Sisco

Over 46% of companies are increasing their IT budget to invest in Unified Communications (UC). But, why? If so many businesses are convinced UC is the right place to invest their money, there must be some compelling reasons.

So, let’s take a look at your business. What are your goals for the coming year(s)? Are you looking to improve productivity, efficiency, collaboration, customer service or client retention? Is your business currently growing or adding options for remote work? If this sounds like the vision you’re working toward, UC could provide the tools you need to get there.

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Topics: Equipment Purchases, Trends, Phone Systems

Is a cloud-based phone system right for your business?

Sue Sims

Cloud technology is becoming more prevalent in small and midsize businesses. Not just in regard to storage or hosted IT applications, but in regard to phone systems as well. Cloud-based, UCaaS or “hosted” telephone systems are certainly rising in popularity. So, are they the best fit for your business? Read on and we'll talk about some things to consider.

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Topics: Phone Systems

What is VoIP? How does it benefit your business?

Alyssa Sisco

Would you be surprised to find out you're already using VoIP? Unless you live on a deserted island, VoIP has already become a part of your daily life--you just may not have realized it!  Since Voice over Internet Protocol (VoIP) phones offer the same functionality as traditional, analog phones, you’re not going to see a difference in the way you make or receive calls. The difference is in the way the information travels. It simply takes analog audio signals and transmits them over the internet instead of utilizing analog electrical waves. Since Information is traveling over an IP network, VoIP phones are able to offer a wider variety of features such as voicemail to email, call forwarding, twinning, ring groups and more. Read on to discover the different ways your business could utilize VoIP services.

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Topics: Equipment Purchases, Phone Systems

TOSHIBA phone systems end of life – now what?

Mike Tushner

On March 21, 2017, Authorized Toshiba Dealers received e-mails stating “We regret to inform you, that as part of its continuing global restructuring, Toshiba Corporation has deemed it necessary to wind-down our Telecommunications Systems Division (TSD) business starting immediately.” Toshiba’s 250 dealers, with over 500 offices were stunned, since TSD had operated in the U.S. since 1975 and was in the top 3 market share for small to medium sized business telephone systems for decades. Dealers were told orders could be submitted until May 22nd, providing just a two-month notice of shutting down.

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Topics: Equipment Purchases, Phone Systems

A cabling guide for your business (infographic)

Rick Shepherd
The cabling in your business is mainly out of site; hidden in walls, ceilings, and maybe in conduits. So, most people don’t give it much thought. But cabling is a very important piece of running a business. It directly impacts the work that your business is able to do. Additionally, the c abling industry has seen some dramatic changes over time. Check out the infographic to learn what you should take into consideration when making cabling decisions for your business.
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Topics: Equipment Purchases, Owners & Managers, Phone Systems

My phone system can do that?

Dean Buresh

I would estimate that most businesses utilize, at best, around 25% of the features that their phone system has to offer. Make calls, answer calls or let it go to voicemail. That pretty much sums it up, right? Most phone systems offer a variety of functions created simply to make the phone user's life easier. Here are a few features that your system may be capable of that you're not aware of:

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Topics: Phone Systems

Voicemail hackers - a phone system security risk

Jason Hahn
Recently, we’ve noticed a large upswing in people hacking into voicemail systems. These hackers build mailboxes that allow the caller to dial international calls through the system. When they call and select the fraudulent mailbox they have built, the voicemail gives the hacker open access to the victim’s outside lines and they can make long distance and international calls at the cost of the victim. This can add up to thousands of dollars before it's even discovered. With so many security issues to worry about already, we don't want you to worry about one more. So let's take a look at what can be done to keep your voicemail system secure.
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Topics: Security Threats, Phone Systems

Get the most out of your phone system

Alyssa Sisco

Just as your cell phone isn’t merely for making calls anymore, office phone systems now integrate with other parts of your business. That’s why this segment of technology isn’t simply about phone systems anymore, it’s now, unified communications (UC). UC works in conjunction with computers, cell phones, and other mobile devices, allowing you to do things like dial by clicking a number on your computer screen, sending voicemail messages via email, and allowing you to send text messages from your work number. It can even track data and pull useful information from your CRM right when you need it most. Basically, unified communications solutions allow you to communicate in the most convenient and effective ways imaginable.

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Topics: Phone Systems

Is it time to upgrade your phone system?

Alyssa Sisco

Thankfully, phone system manufacturers have, overall, done a good job at creating a robust product that lasts for many years. But something to consider is that there's a difference between your technology still functioning and your technology working for you-- by saving time and making communication easier.For instance, you may still have a VHS player that functions, but that doesn't mean it's not time for an upgrade. Besides the generally grainy-quality of tapes and the inconvenience of having to rewind them after every use, new movies don't even come out in that format anymore. In the same way, if your phone system is stuck in the past, you're missing out on some great new pieces of software and it may be wasting more time and energy than you think.

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Topics: Equipment Purchases, Phone Systems

Why your business needs unified communications

Emily Moulder

Regardless of the type or size of business you have, the one aspect that all companies cannot afford to neglect is the way in which they communicate with customers. Unified Communications (UC) is a solution for doing just that! It is not a product but rather a combination of different avenues which boost productivity in the workplace. With collaboration tools such as instant messaging, video, conferencing, mobile applications, integrations, and voice, businesses may boost their productivity and better manage their customer relationships. Rather than switching between different applications, employees use one system to keep their office communications organized, saving time and money. If you still aren’t sure whether to implement a UC system, read on to learn more about the benefits it can bring to your business.

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Topics: Equipment Purchases, Phone Systems