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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How a Cloud-Based Phone System Improves SMB Customer Service

Bob Tingwald
Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...
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Topics: Cloud, Phone Systems

Set Your Business Up for Success With A Unified Communications System

Bob Tingwald
With many businesses working from home, it’s safe to say that the pandemic has brought forth a new normal. And for many of those organizations, it’s a way of working that likely won’t change—even long after the danger of COVID-19 has diminished. Businesses have discovered that it’s easier than ever to work from anywhere, including the home. Plus, with a unified communications (UC) system configuration, business owners can cut costs, boost connectivity, and experience greater functionality.
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Topics: Phone Systems

4 Things to Consider To Find The Best Business Voice Solution

Sue Sims
As we are nearing the end of a very challenging year for individuals and businesses alike, I realize I have developed a newfound appreciation for hosted, or cloud-based, business phone systems. Having worked in telecommunications for over 30 years, I was used to premise-based phone systems and preferred them over cloud-hosted phone systems. But this year, the COVID-19 pandemic has changed the way some of us are doing business, and hosted systems do seem to have the advantage for those whose ...
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Topics: Phone Systems

Best Hosted VoIP Features for Remote Workers

James Thompson
COVID-19 has forced many businesses to revisit their remote work policies. But even before the pandemic, working from home was becoming increasingly common and even necessary for many companies. Now that workers are becoming more accustomed to working outside the office, having a flexible work-from-home policy may become crucial to recruiting and retaining top talent, as well as maintaining morale and work-life balance for current employees.
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Topics: Phone Systems

Working from Home? We’ve Rounded Up Our 21 Best Blog Posts About Remote Work

Kaitlin Schneider
Since the start of the COVID-19 pandemic, we’ve written an array of articles with ways for you to thrive in your new home office space. In addition, we’ve compiled information for business owners and IT managers which helps them consider what technology, policies and procedures might work best.  Now, we’ve compiled those articles together in this post, so you can easily refer back to them anytime you need some additional tips and advice to make remote work, well, work. 
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Topics: Security Threats, Microsoft Products, The Workplace, Our Company, Trends, Network Security, Phone Systems, Technology Planning

Toshiba End of Life: Why Upgrading your Toshiba Phone System is so Important

Kaitlin Schneider
Back in 2018, we wrote about Mitel’s (owner of Toshiba phone systems) announcement to phase out Toshiba CIX and IPedge product lines. Since that writing, the company has since stopped selling new Toshiba equipment and add-on hardware. 
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Topics: Phone Systems, Technology Planning

Best Cloud Computing Solutions for Small Business in 2020

Chris Vilim
Operating a business in the 21st century demands cutting-edge technology to keep up with an ever-changing work environment. Today’s cloud computing solutions for small businesses continue to become more sophisticated to meet user needs and accessibility.  To make the most of the benefits of cloud computing, consider incorporating these four cloud computing solutions into your day-to-day business operations. 
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Topics: Cloud, Microsoft Products, Phone Systems

Microsoft Teams and Nextiva Cloud Together Make One Unified Communication Solution

James Thompson
As the coronavirus pandemic continues to disrupt traditional ways of doing business, a lot of companies have taken advantage of working from home. But working remotely brings up new challenges and problems to solve, and organizations are particularly concerned with how they can communicate with customers, vendors and coworkers.   Because even when working from home, phone calls are still a crucial component of conducting business.  
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Topics: Cloud, Trends, Phone Systems

5 Signs of an Aging Business Phone System

Sue Sims
How often do you think about your computer equipment and how you could be getting more memory and bigger storage, a faster processor and updated software and hardware?   Now, how often do you think about your phone system and making sure you keep it up to speed with your organization’s increasing technological demands?  
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Topics: Phone Systems

5 Advantages of Cloud-Based Business Phone Systems

James Thompson
When it’s time for your business to choose between an on-premise phone system and a cloud-hosted phone system, you’ll want the most reliable, cost effective, and easy-to-use option that meets your business needs. 
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Topics: Phone Systems, Technology Planning