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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

Why Your Business Needs Cloud Voice

Alyssa Sisco
One of the greatest benefits of cloud technology is the promise of mobility. But how does mobility specifically benefit your business and employee productivity? Cloud voice solutions provide you with the tools to enable you to effectively conduct business from anywhere, anytime. With Cloud Voice options like Mitel MiCloud Connect, you’re able to call, chat, video conference, view call logs, voicemail and more from anywhere you have an internet connection. For more information, and a live ...
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Topics: Cloud, Phone Systems

4 Ways Cloud Voice Benefits Multi-Location Businesses

Chris Vilim
Whether you’re planning to open up a second location in town or you already have multiple offices across the country, maintaining a phone system can be challenging for businesses with more than one physical location. However, if your multi-location business wants to maintain effective communication and promote cross-office collaboration, it’s imperative that you invest in voice communications infrastructure. It will make it easier for the entire organization to communicate both internally and ...
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Topics: Cloud, Phone Systems

Cloud Voice Could Completely Change How Mobile and Remote Teams Do Business

Chris Vilim
Whether they have a flexible work schedule or are frequently on the road, more and more of the U.S. workforce is working from somewhere other than their office. In fact, 3.9 million Americans are working from home at least half of the week. If you have a remote or mobile team, then you know how important it is for them to effectively communicate and collaborate when they are on the go or working outside the office.
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Topics: Cloud, Phone Systems

Can I Backup My Phone and Voicemail Programming? And Other Things You May Not Know About Your Aging Toshiba Phone System.

Jason Hahn
Sometimes while working on a phone system at a client site, I am asked, "Can we get a backup of this phone and voicemail programming?" More often than not, the answer is "Yes!" Several of the older Toshiba systems have backup capabilities that users are not always aware of or have not taken advantage of in a very long time. As these systems continue to age and reach end-of-life, the importance of a backup grows.
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Topics: Phone Systems

What’s the Best Phone System for My Business?

Chris Vilim
Are you trying to figure out what phone system is best for your business? It’s an important decision that typically comes down to a choice between on-premise or cloud-based solutions. On-premise systems are managed with infrastructure housed at your business’s physical location, hence the name. Cloud systems, on the other hand, are hosted by a third party platform in the cloud. Cloud-based phone systems are a strong option for small to midsize businesses. These systems feature top-of-the line ...
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Topics: Equipment Purchases, Phone Systems

How to extend the life of your phone system

Bob Tingwald
What business owner gets excited about spending money on equipment for their business? None, that I've ever met. Purchasing and installing a whole new business phone system certainly needs to be budgeted for. So, what can you do to keep your business phone system running for as long as possible? Here are a few tips to keep your phone system in optimal condition, for as long as possible.
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Topics: Equipment Purchases, Phone Systems

Is Unified Communications worth the investment?

Alyssa Sisco
Over 46% of companies are increasing their IT budget to invest in Unified Communications (UC). But, why? If so many businesses are convinced UC is the right place to invest their money, there must be some compelling reasons. So, let’s take a look at your business. What are your goals for the coming year(s)? Are you looking to improve productivity, efficiency, collaboration, customer service or client retention? Is your business currently growing or adding options for remote work? If this sounds ...
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Topics: Equipment Purchases, Trends, Phone Systems

Is a cloud-based phone system right for your business?

Sue Sims
Cloud technology is becoming more prevalent in small and midsize businesses. Not just in regard to storage or hosted IT applications, but in regard to phone systems as well. Cloud-based, UCaaS or “hosted” telephone systems are certainly rising in popularity. So, are they the best fit for your business? Read on and we'll talk about some things to consider.
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Topics: Phone Systems

What is VoIP? How does it benefit your business?

Alyssa Sisco
Would you be surprised to find out you're already using VoIP? Unless you live on a deserted island, VoIP has already become a part of your daily life--you just may not have realized it!  Since Voice over Internet Protocol (VoIP) phones offer the same functionality as traditional, analog phones, you’re not going to see a difference in the way you make or receive calls. The difference is in the way the information travels. It simply takes analog audio signals and transmits them over the internet ...
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Topics: Equipment Purchases, Phone Systems

TOSHIBA phone systems end of life – now what?

Mike Tushner
On March 21, 2017, Authorized Toshiba Dealers received e-mails stating “We regret to inform you, that as part of its continuing global restructuring, Toshiba Corporation has deemed it necessary to wind-down our Telecommunications Systems Division (TSD) business starting immediately.” Toshiba’s 250 dealers, with over 500 offices were stunned, since TSD had operated in the U.S. since 1975 and was in the top 3 market share for small to medium sized business telephone systems for decades. Dealers ...
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Topics: Equipment Purchases, Phone Systems