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Joel Havenridge

Joel Havenridge

As the Systems Engineer’s Team Lead, Joel Havenridge is responsible for the design, implementation, stability, integrity, and efficient operation of information systems that support CoreTech's clients.
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Author's Posts

The “CoreCare agent”

Joel Havenridge

During the onboarding process or while on a service call, you may have heard us use the term “CoreCare agent” but weren’t quite sure what that is or does.

As a contracted client, either CoreCare | Critical or CoreCare | Basic, there is a small application that runs on your computer, whether it’s a PC, laptop, Surface or server, that periodically sends information about the status and health of that computer to our RMM (remote monitoring and management) utility database (aka “the system”). Some of that information includes things like:

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Passwords are like underwear

Joel Havenridge

Almost anything you do online these days requires a password, from logging into your Facebook account to conducting online banking to managing personal and business credit card statements. Passwords are a necessity to keep your online information safe and sound. How should you protect your passwords?

  1. You shouldn’t leave them out where people can see them.
  2. You should change them regularly
  3. Don’t share them with friends.
  4. You shouldn’t loan them out!
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Topics: Staff Training

I’m looking at new PCs & laptops at NFM and Best Buy. Is it okay to buy a consumer class computer for my business?

Joel Havenridge

Every now and then we have a client that for one reason or another ends up with a consumer class computer. They may be wanting to save money, or needed a computer for a new hire ASAP. So what's wrong with that? If it's an HP computer that should be good enough right?

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Topics: Equipment Purchases