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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How a Cloud-Based Phone System Improves SMB Customer Service

Bob Tingwald
Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...
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Topics: Cloud, Phone Systems

How to Evaluate Cloud Hosted Solutions for Your Business

Chris Vilim
While many technology experts tout the varied benefits of cloud-hosted solutions, the cloud is not a one-size-fits all option for every business. Whether you’re looking at new cloud applications or are considering a move to hosted servers, it’s important to evaluate each solution’s capabilities to determine if it fits with your business needs. 
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Topics: Cloud

Microsoft Teams, A Complete Collaboration Hub for Your Business

Aaron Wagner
Microsoft Teams has found new life during the pandemic, as organizations scramble to find ways to work together while socially distancing.   At first glance, Teams seems to be just like every other messaging platform you have used before, but it is actually filled to the brim with features as a powerful collaborative workspace. 
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Topics: Cloud, Microsoft Products

Best Cloud Computing Solutions for Small Business in 2020

Chris Vilim
Operating a business in the 21st century demands cutting-edge technology to keep up with an ever-changing work environment. Today’s cloud computing solutions for small businesses continue to become more sophisticated to meet user needs and accessibility.  To make the most of the benefits of cloud computing, consider incorporating these four cloud computing solutions into your day-to-day business operations. 
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Topics: Cloud, Microsoft Products, Phone Systems

The Benefits and Risks of Cloud Computing

Chris Vilim
With ever-changing technology and data, storing and maintaining information continues to present challenges for every business owner. This is especially true for businesses that operate on a mobile or remote basis, with employees in the field who are frequently needing to access and update data to collaborate with other team members. Cloud computing provides several advantages to a business environment, but it’s imperative to evaluate both the benefits and the risks involved to determine if the ...
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Topics: Cloud

Microsoft Teams and Nextiva Cloud Together Make One Unified Communication Solution

James Thompson
As the coronavirus pandemic continues to disrupt traditional ways of doing business, a lot of companies have taken advantage of working from home. But working remotely brings up new challenges and problems to solve, and organizations are particularly concerned with how they can communicate with customers, vendors and coworkers.   Because even when working from home, phone calls are still a crucial component of conducting business.  
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Topics: Cloud, Trends, Phone Systems

Managed Backups and Business Continuity: What Does Your Small Business Need?

Tom Montgomery
Managed service providers (MSPs) offer managed backup services to make sure that businesses can still access their data in the event of a disaster like a fire, flood, server failure or security event. In addition, data backup is valuable if you mistakenly delete a file or lose some important information. For these reasons, managed backups should be a part of every company’s business continuity plan.  Below, we’ll discuss what a managed backup is and how it fits into your business continuity ...
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Topics: Cloud, Technology Planning

What is Microsoft Azure and what can it do for Your Business?

Waheed Bhatti
You may have heard Azure mentioned in the news or from an IT colleague, but what is it? And how does it benefit your business? Azure is Microsoft's cloud computing platform, and it is continually expanding its large set of cloud services that helps your organization meet current and future business challenges. It gives you the freedom to build, manage and deploy applications on a massive global network, using your favorite tools and frameworks.
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Topics: Cloud, Microsoft Products

5 Ways Sway Hits the Refresh Button on Making Presentations

Kaitlin Schneider
Since 1987, people have used PowerPoint to create pristine presentations for a variety of purposes, including strategic overviews, year-end wrap ups, project proposals and photo slideshows, welcome screens and so much more. But did you know that Microsoft has another presentation tool?
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Topics: Cloud, Microsoft Products

Managed Backups: Why Your Business Needs Them

Wynn Obermeyer
Your company’s data is important, and having adequate backups is a critical part of keeping that data protected. Whether it be a hardware failure or cyber attack, when disaster strikes, your business will come to a halt unless you have the proper plans and data backups in place. Managed backup solutions provided by a managed service provider (MSP) are one of the best ways to ensure that your organization has secure and reliable access to your data when the unexpected occurs. 
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Topics: Cloud, Technology Planning