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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How to Leverage Technology to Improve Your Customer Experience

Chris Vilim
Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...
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Topics: Technology Planning, Outsourced IT, IT Support

5 Reasons to Outsource Your Business Cyber Security

Angela Wight
A cyber attack can be devastating to your company’s operations. Small Business Trends estimates the average cost of cyber-attacks on small businesses to be over $25,000. Unfortunately, small businesses are a frequent target of cyber criminals. As a business owner, you must be vigilant to ensure your business is protected and not infected with viruses. This takes time and resources from your organization that might be needed elsewhere.
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Topics: The Workplace, Outsourced IT, IT Support

5 Signs You Have Outgrown Your Omaha IT Support Provider

Angela Wight
As a small to midsize business owner, one of your top priorities is ensuring your company has the right technology in place to reach your business goals. This means ensuring your employees have the tools they need to do their jobs, such as computers, printers, and applications. One of the most important technologies you can provide for your employees is effective IT support.
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Topics: Owners & Managers, Technology Planning, IT Support

Can Hackers Bypass Your Push-Based MFA?

Camryn Mottl
Because of the increase in cyber security, more small to midsize businesses (SMBs) are using Multi-factor Authentication (MFA) to properly identify users attempting to log in to their database. Implementing MFA means your employee needs to provide more than one factor of identification when they log in. This benefits your business if one layer of security is compromised, the second or even a third factor is required to authenticate entry into your network or applications. Most users utilize ...
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Topics: Security Threats, Phone Systems, IT Support

Celebrating Small Business Week: Our Top 10 Blog Posts of All Time

Camryn Mottl
We love serving and celebrating Omaha small businesses! Congratulations, you have worked hard to get to where you are today, so get out there and celebrate!
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Topics: Owners & Managers, Local Omaha News, IT Support

Why Cloud File Sharing is Far Better Than Email for Your Business

Angela Wight
How far along is your company on the path to cloud file sharing and communication? Email certainly still has its use cases in business; it is accessible by nearly everyone, integrates with calendar tools, and allows for communication to large teams or groups of people. However, there are some key reasons to accelerate your business’s transition to new methods of cloud file sharing and communication. Here is an easy-to-digest list with tips and explanations below.
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Topics: Cloud, IT Support, Unified Communications

What Anti-Spoofing Policies can SMBs use against Phishing Attempts?

Esteban Hernandez
Communication is vital component for a business to run smoothly. A majority of businesses use emails to interact with coworkers and those outside of the company. This is a direct connection to the outside world; this also leaves your company at risk of hackers. Phishing is the most common way hackers try to gain access to your database. When it comes to phishing emails, the hacker relies on the end user to do most of the work. They can spoof the CEO’s email and act like them wanting the end ...
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Topics: Owners & Managers, IT Support

3 Reasons to Consider Multi-Factor Authentication for Your Business

Camryn Mottl
Have you heard of any of these all-too-common scenarios? Your database is logged into by a hacker with one of your employees' credentials, without your knowledge. Before you know it, the hacker is stealing data, and impersonating people within your company by sending phishing scams or locking files to then hold them for ransom. Has this even happened to you? And could this have been stopped?
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Topics: Security Threats, Outsourced IT, IT Support

Digital Ads: When Does Adware Become Malware?

Camryn Mottl
Did you know that the average person is estimated to come across 6,000 to 10,000 ads on a daily basis? That includes, billboard, merchandise, streaming music, video, or on social media ads. The growing use of digital and online marketing only increases click throughs. And while this could provide opportunities for you to expand your network across the globe, it also could expose your employees to malware and hackers.
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Topics: Security Threats, Data Breach, IT Support

People are Quitting and it's Costing Your Business

Angela Wight
You’ve heard of the Great Resignation, but are you giving it much thought? Or has it basically become a firestorm of rehires and working with the staff and tools that you have, i.e., just getting by? As an IT provider, we’re here to help you put some thought and planning into your staffing situation and determine how you can wind up with reengagement instead of just resignation within your small to midsize business. Are your employees and operations burned to their melting point? There are so ...
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Topics: Staff Training, Owners & Managers, IT Support