Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

How to Set IT Policies and Procedures Employees Will Follow

We call businesses and companies “organizations.” It’s no coincidence that the term “organize” is baked into the name. The key to success for any business is keeping all of the team members organized. How do you do that? You outline policies and procedures that keep everyone on the same page and moving in the same direction. The real question, then, is how do you set policies and procedures that employees can successfully follow?
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Topics: Technology Planning, It Policies

What Does Strategic Planning Look Like for My SMB? (+3 Results)

A clear and well-defined strategy enables an organization to focus its resources and energy in the most impactful areas while playing to the organization's strengths. The strategy sets a course for how the company wants to get ahead, or stay ahead, of its competitors. A strategic plan ensures that all the elements of the company are working together as a coherent whole to achieve goals and objectives. Executing a strategic plan isn't something that can be done by the marketing department or the ...
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Topics: The Workplace, Technology Planning

Outlook vs. Gmail Head-to-Head: Which One is Best for Business?

Ladies and gentlemen, it is time for the head-to-head match. In the red corner, the underdog is gaining ground with over 6 million business users and owning over 10 percent of the market productivity suite through Google Workspace, Gmail. Over in the blue corner, our champion contender with over 87% of market productivity and is connected to one of the largest online business portals, Outlook. Which email service is coming out on top as the best email service for your business?
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Topics: Microsoft Products, The Workplace, Technology Planning

How to Leverage Technology to Improve Your Customer Experience

Companies with a customer service mindset drive revenue 4-8% higher than their competitors, according to Forbes. Great customer experiences lead to more referrals and consequently more business. Technology advancements can either add to or subtract from your CX. We will cover practical ways that your business can have an impact on positive customer service. If you are a small business, take a look at these areas to improve communication, streamline, and tackle the challenges that you may be ...
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Topics: Technology Planning, Outsourced IT, IT Support

5 Signs You Have Outgrown Your Omaha IT Support Provider

As a small to midsize business owner, one of your top priorities is ensuring your company has the right technology in place to reach your business goals. This means ensuring your employees have the tools they need to do their jobs, such as computers, printers, and applications. One of the most important technologies you can provide for your employees is effective IT support.
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Topics: Owners & Managers, Local Omaha News, Technology Planning, IT Support

How Co-managed IT Services Can Lower Your Company IT Costs

There could be any number of reasons you are looking to lower the cost of IT spend for your company. IT salaries are rising, so the cost to hire, train, and provide benefits may not be what your small or midsize business can take on now. Maybe you have lost IT staff during the Great Resignation, and you don’t have time to recruit or spend the money to replace those resources quickly. You probably have security initiatives that need to be accomplished, and no one with the experience or time to ...
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Topics: Owners & Managers, Technology Planning

How Does a Dark Web Scan Work? And Why You Want One Regularly

You know that regular monitoring and maintenance of your data and systems is important for optimal performance uptime, but you might not realize that continuous scanning, particularly Dark Web scans, can mean the difference between getting breached and preventing one.
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Topics: Security Threats, Network Security, Technology Planning

Why Should Your Accounting Firm Invest in IT Security?

All businesses should prioritize IT security investments—especially accounting firms. You play a pivotal role in the lives of those businesses and clients, which is why your accounting company is a top target for cyber criminals.
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Topics: The Workplace, Network Security, Technology Planning

Top 10 Questions to Ask During Your Microsoft Teams Setup

Microsoft Teams is garnering a lot of attention right now for its video conference and communication capabilities. However, this chat-based workspace within Office 365 offers much more than virtual meetings. To leverage Microsoft Teams services for your organization, it’s important to learn the ins and outs of the platform first, so you can customize it to your needs.
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Topics: Microsoft Products, Technology Planning

Business Continuity and Disaster Recovery: 17 Key Questions to Ask + [Incident Response]

As any business can attest, maintaining a business continuity and disaster recovery (BCDR) plan is important to reducing your business risk and downtime. And now you have incident response plans to consider as well. Each business continuity plan (BCP) and disaster recovery plan (DRP) serves a specific purpose and will outline your response strategies, processes, and responsibilities when a disruptive event occurs. Disasters, big or small, can include things like: Natural Disasters: Floods, ...
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Topics: Owners & Managers, Technology Planning