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 IT Help Desk

IT Help Desk to the Rescue

CoreTech 2023 (32 of 45)

IT Support Services

Are you having problems with your computer locking up? Is the screen freezing? Are you dealing with a potential virus? Is your network slow? Or do you simply have a question about resolving an issue with Microsoft Word, Excel, or PowerPoint?

At CoreTech, we have the internal knowledge and customer service expertise to help small to mid sized businsses with problem management, and daily tech support questions, in addition to the long-term strategies you may need.

We’ve built our team structure to serve your business with the IT staff and support team you need to answer frequently asked questions and receive help with a wide range of technology-related issues to keep your day moving forward.

From frontline experts to network engineers, our IT support services ensure all of your business needs are covered.
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Available
24/7/365

Computer problems don’t always occur during the standard 8 to 5 business day. So what do you do when your technology acts up late at night?

With CoreTech’s 24/7/365 IT assistance, a tech is available to help no matter when issues strike.

Whether you’re experiencing server problems, internet downtime, or a malfunctioning device, business IT help is just a call away.
Transparent, Full-Service Support Portal

Our full-service support portal and ticketing system gives you yet another way to connect with our trained staff.

Just log in, and you’ll be able to submit incident tickets, which are then forwarded to our tech staff, who will handle your issues as quickly as possible!

Our client-centric approach to technology and quick response times means we’ve got your back, helping you quickly solve today’s issues and create strategic plans to avoid problems in the future.
Restore Mission-Critical Systems ASAP

When operations are affected by technology issues, every second counts. A few minutes of server downtime or damage from a cybersecurity attack could cost you time and money in lost revenue and productivity. Our team will help you initiate time-sensitive recovery strategies, restoring networks, getting servers back online, managing cybersecurity events, and more. We’ll leverage monitoring logs and data backups — as well as the combined expertise of our team of information technology professionals — to help you get back on your feet, fast.
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Outsourced IT Help Desk Services for Your Omaha SMB

Keeping your IT networks and systems online is important to the continued life of your business, and when something isn’t behaving the way it should, it can wreak havoc on your daily processes. 

IT help desk outsourcing services from CoreTech can help ensure that your business receives transparent, always-on technical support to get your most important systems and information back online in the event of an IT issue or failure. 

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Our IT Help Desk Has the Care You Need When You Need It

We’ll help your business:

  • Restore systems and minimize downtime
  • Diagnose cybersecurity events and limit damage
  • Solve application and hardware problems
  • Improve network performance
  • Initiate tickets with external providers and manage vendor communications
  • Track issues as they move through our systems
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Let Us Be Your Technology Vendor Concierge

Calling technology vendors, waiting on hold, performing tests — when computer problems arise, dealing with the aftermath can crush your team’s productivity.

Our Omaha technology staff can interact with vendors on your behalf, calling providers, managing tickets, and communicating technical details to solve problems quickly — without any extra burden on your team.

When you call us, our IT help desk support will ensure you get quality care from all your managed services providers.

Proactive Care Stops Problems Before They Occur

The best solution for a technical issue is an early one: a little preventative maintenance for your hardware, applications, and networks goes a long way. Our IT Help Desk is just one aspect of CoreTech’s CoreCare service.

When you sign up for our CoreCare IT services, you’ll also get these additional benefits:

  • Software updates
  • Security patch installation
  • Server and network monitoring
  • Network reports
  • Annual IT Roadmap and strategic planning
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Let's Chat!

Experience the relief that comes from worry-free IT support in Omaha. Contact us today!

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