Technology Unwrapped

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5 Signs You Have Outgrown Your Omaha IT Support Provider

Businessman pointing at a growing chart during a meetingAs a small to midsize business owner, one of your top priorities is ensuring your company has the right technology in place to reach your business goals. This means ensuring your employees have the tools they need to do their jobs, such as computers, printers, and applications. One of the most important technologies you can provide for your employees is effective IT support.

Your Omaha IT service provider should be equipped to handle all the IT-related issues for your business. Your service provider ensures your infrastructure is secure and maintained in a cost-effective manner. They provide tools and resources to improve the productivity and efficiency of your company.

Not all IT support providers and security services are created equal. Some specialize in small businesses while others only work with enterprise companies. If your company has grown, you likely have outgrown your Omaha IT support provider. If your employee base has grown and your business goals have expanded, then you may need to re-evaluate the IT support and  security services your company needs.

When you have outgrown your Omaha IT service provider, you run the risk of losing production time and exposing your business to security risks. Here are five signs that show you have outgrown your IT security services.

1. Your IT support provider is only reactive, responding to calls

While your Omaha IT service provider should be responding to calls from you and your employees, their job is to proactively anticipate the needs of your organization as well. Your IT service provider should be proactive. They should reach out to you when they see solutions that would benefit your business and help you reach your business goals. A good IT service provider will implement  proactive maintenance. Otherwise, you are in a break-fix cycle, which is not a cycle a business can thrive in. In fact, if your Omaha IT support team is proactively doing their job, there will be fewer IT issues to fix.

2. Your IT provider doesn’t suggest solutions that will benefit your business

Most IT service providers focus solely on an organization’s IT needs. That is understandable, after all, you partnered with them for their IT expertise and not to run your company. However, your IT service provider should be aware of and aligned with your business objectives. Otherwise, they won’t be able to develop solutions that will help you meet your goals and gain a competitive edge for your company.  When you have the right Omaha IT support team, they provide technology solutions that can be a game changer for your business. Think automation and document management solutions, both are areas where the right technology can save you time and money in the long run.

3. Your company has outgrown the skills and abilities of your IT support provider

If you are getting more employee complaints about IT, or if you are feeling frustrated with the team, it could be an indication that you have outgrown your Omaha IT service provider’s skills and abilities. It’s time to find a new IT support and security service provider when their offerings no longer fit your specific needs. If support tickets remain unresolved, or their communication goes quiet, it is a sign that your current support provider is out of their depth. As you grow, your IT service provider should be able to grow with you and scale their services to accommodate your needs.

4. Your IT provider can’t prove their value

The best IT service providers can prove their value by demonstrating how their services add value to your business. They do this in a variety of ways. For example, they describe and demonstrate how their IT services help you improve the quality of your customer service, contribute to running your business or improve the efficiency of your staff. If your Omaha IT service provider has services that are hard to measure, and come with a long list of hidden costs, then your IT service provider can't prove their value to your business. It should be easy for your IT provider to explain their services and how they benefit your organization.

5. Your IT provider lacks a strategic approach

When your Omaha IT support provider is good at installing new technology and solving immediate problems but lacks the long-term vision to meet your organization's goals and drivers, it results in a cycle of short-term fixes that create long-term problems. Another way the lack of a strategic approach can affect your business is when your IT provider is good at fulfilling equipment needs and setup but may not know how to recommend more comprehensive solutions. An IT support and security provider that meets with your team quarterly, as well as providing a strategy session, annual budget and tech roadmap will give you all that you need to meet your objectives.

The best Omaha IT service providers, and the best companies in general, are a combination of technology and people. They know how to solve the problems of their customers and use technology to run their businesses competitively.

Plant your roots with us, and we’ll grow with you!

Our CoreCare services are flexible to work with any size of business, while still providing top-notch IT security and support!  We would be happy to discuss options to partner with you and provide solutions tailored to your specific business needs. Click on the button below to learn more about our services and pricing!

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Topics: Owners & Managers, Local Omaha News, Technology Planning, IT Support