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Office 365 Migration

Alyssa Sisco

Are you still working off an old in-house or hosted server for your email? If you haven’t already made the move to Office 365, it’s time you do. With the benefits far outweighing the costs, there’s no reason to keep your business in the past with outdated technology. Seriously – once you finally take the leap and make this change, your only regret will be not doing it sooner.

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Topics: Microsoft Products, The Workplace

Tips for managing interruptions in the workplace

Lori Mahoney

How many times are you interrupted during the work day? Are those interruptions impeding you from getting work accomplished? Many workers who feel overloaded by their workloads feel this way because they spend so much time dealing with interruptions, they don't have time to actually focus on their work.

Did you know that it takes an average of 25 minutes to get back on point after an interruption? If you consider how many times you’re interrupted every day by coworkers, phone calls, emails, texts and the like, that can certainly add up to a great deal of inefficient work time. We all deal with interruptions every day, and for a lot of us, it’s hard to say “no”.

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Topics: Owners & Managers, The Workplace

The importance of outstanding customer service

Dianne Porr
For many years I thought that customer service was a dying art. However, in the last couple of years I’ve found that has changed. More recently, I've noticed that customer satisfaction has gained a lot of importance. Customers have begun to expect a lot more from companies, knowing that customer loyalty is a hard win. Customer service and customer satisfaction are truly what differentiate you and your company from the competition. Putting yourself in the shoes of your customers and understanding their needs is one of the most forgotten secrets to developing excellent customer support service.
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Topics: Owners & Managers, The Workplace

Set some SMART goals for your small business

Alyssa Sisco

2017 was a lot of work. And maybe you thrived; But maybe you're just ready for 2017 to end. Either way, I think we all still want to make 2018 even better. Planning goes a long way toward creating a great year for your business. Let us help you set your goals, so you can start crushing 2018 right out of the gate.

Start by refreshing your knowledge of SMART goals. In order for a goal to be SMART, it needs to be specific, measurable, attainable, relevant and timely.

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Topics: Owners & Managers, The Workplace

Why data backup is essential for your business

Alyssa Sisco

If you were to sell your company tomorrow, what exactly would you pass on to a buyer? More than just a company name on a building; You have records, contracts, contacts, financial data and more that go into making your business unique and valuable. It takes an incredible amount of time to acquire, develop and build that network of information. If disaster struck and your computer crashed, how long would it take you to get all that information back? Your data is one thing you should never gamble with.

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Topics: Data Breach, Owners & Managers, The Workplace, Network Security

For the love of dogs...

Alyssa Sisco

From Baby Boomers to Millennials, studies show that we all have one thing in common. We love our pets. Not only does having our pets around bring proven health benefits, but it also enables us to work more cohesively with others. This is good news during a time when stress levels are high, morale is low, and finding common ground could be improved. Read on to find out how your workplace may be improved by a “bring your pet to work” policy. You may be surprised by what the research reveals!

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Topics: The Workplace

Give meaning to meetings

Alyssa Sisco

As you race to meet a deadline, your calendar notification goes off. You have a meeting in five minutes! 

This is the absolute lowest priority on your totem pole, but attendance at all meetings is required. You then spend the next 30 minutes listening to someone ineffectively probe for anything to discuss, to make this meeting seem like it has a purpose. After a vast amount of time wasted in awkward silence, you are dismissed.

Finally free to be constructive, your motivation has been completely diminished. You're left frustrated after spending that half hour contemplating all the things you could have been accomplishing.

As you can imagine, this is not the best environment to inspire productivity. But all too often, this seems to be the outcome of our daily routines.

Our professional lives certainly don't have to follow this pattern. There is such a thing as an effective meeting. We just need to find what we're doing that's not working and transform it into something advantageous. Below, I have listed some essential factors in giving your meetings, meaning.

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Topics: Owners & Managers, The Workplace

Conquer your Stress in 6 Steps

Emily Moulder

It is impossible to avoid stress in the fast paced society we live in today. Trying to organize work, family, friends, and activities within 12 hours sounds impractical; yet, people find themselves working to balance a million different tasks in a short period of time. The stress this causes can have negative effects not only on a person’s relationships and quality of work, but overall health as well. So, what is the key to winning the battle against stress? Creating a plan to minimize it through actions you take outside of work.

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Topics: The Workplace

What's so important about software updates?

Lauren Hunter

It can become quite irritating when the little box pops up on your phone, laptop or other device saying you need, yet another software update. You click, "remind me later," and continue on with your day. As irritating as they are, software updates are extremely important and you should get in the habit of following through with those pesky notifications. Why? Read on...

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Topics: Security Threats, The Workplace

Is your business taking advantage of mobility benefits?

Lauren Hunter


Mobility as a business strategy continues to trend upward. Studies project 9 billion users will make mobile connections by 2018, with 50% of the population utilizing a tablet or smart phone as their first method of contact. With numbers like these, it is critical that businesses review how they are taking advantage of mobility and if they are capitalizing on the benefits. If used correctly, mobility will allow employees to work more effectively and efficiently. In, addition your business may benefit from using mobile devices to communicate with clients and vendors at anytime and place. Here are some benefits to consider.

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Topics: The Workplace, Trends