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Meet the Team: Sue Sims

Alyssa Sisco

Meet Sue Sims! She is a Unified Communications (UC) Engineer. Sue programs most of the phone systems that come from us and puts together the user-guides/manuals that clients receive with their new phone systems. She also helps with the cut-over for larger jobs where we transition a whole business from an old system to a new one. Read on to learn more about one of our outstanding UC Engineers!

What do you like most about your job?

I like that I never get to a point where I know everything. I always get to learn something new every day and overcome different challenges. I started working with phone systems about 30 years ago and so much has changed since then. I started as a customer, myself, and then transitioned into installing phone systems.

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Meet the Team: Jim Carraher

Alyssa Sisco

Say hi to Jim Carraher! In the biz for 39 years, there isn't a lot Jim doesn't know about phone systems and their applications. With the title of Business Development Manager, (or self-dubbed "sales guy") Jim certainly isn't your typical salesman. He spends most of his time listening. After he's heard all your concerns, struggles or objectives, he suggests specific applications, integrations or pieces of technology that are capable of providing the solutions you're looking for. But, he's also the first person to come out and tell you that an application or integration is not right for your business and isn't worth investing in. To learn more about Jim, check out the interview!

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Meet the Team: Galen Winkler

Alyssa Sisco

Today, get to know Galen! As one of our Systems Admins, Galen is always looking for ways to improve the workflows of his clients by introducing new solutions or applications. He also troubleshoots and repairs equipment when clients encounter issues. If Galen were lucky enough to be given a small fortune, he may not be be frugal enough to spend it all in one place, but he's sure that if he absolutely had to, he could find some things worth the money at a big-box electronic store. For more on Galen, check out the video!

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Meet the Team: James Pauley

Alyssa Sisco

Watch our latest Meet the Team, featuring James Pauley! As Systems Administrator, James maintains relationships with a group of clients, serving as their IT Manager. He also takes on the hard-to-solve issues passed on from other team members, tackling them with gusto. Outside of work James loves to go camping with his family, but his wife may not be quite as excited about sleeping on the ground with all the bugs.... To get to know a little more about James, check out the interview!

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Meet the Team: Rick Shepherd

Alyssa Sisco

Introducing -  Rick Shepherd! As our primary Wiring Technician, Rick is the master of cabling. He sets up office wiring and connections to handle voice, data, printers, scanners, TVs, or any other devices your job may require. Beyond his great work ethic and decades of experience, Rick is a very cool guy to sit down and converse with. Watch this video interview to learn a little bit more about him!

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Meet the team: Ryan Aiken

Alyssa Sisco

If you've ever called into our service line with an IT issue, chances are, you have spoken to Ryan. As one of our System Administrators, Ryan takes on a lot of our incoming tickets and monitors automated processes to keep our clients' systems running as smooth as possible. Even if you happen to know all about what Ryan does at CoreTech, have you ever talked to him about which Olympic sport he would most like to compete in? Get to know the man behind the phone a little better by checking out this video interview.

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Meet the Team: Robert Lockheed

Alyssa Sisco

Say hello to Robert! As a Tier III Systems Administrator, he helps solve some of the toughest IT issues we encounter. If you've ever had the pleasure of working with Robert, you know he loves to talk, but has he ever told you that he would have loved to have been there for the first moon landing?

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Meet the Team: Derek Warak

Alyssa Sisco

Originally with Telephone Connections, Derek was recently brought on at CoreTech as one of our Unified Communications Systems Administrators. His job is to handle service tickets dealing with phone systems. If someone has a problem or question dealing with their phone system, Derek is able to use his 20+ years of industry experience to find resolutions quickly. With the skill that Derek brings to the table, he has been a great asset to our Unified Communications team. View full article to get to know more about the guy behind the phone systems!

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Meet the team: Bob Tingwald

Alyssa Sisco

When you're having issues with your phone, Bob is your guy. Always happy to help, Bob is part of our Unified Communications team at CoreTech. He is a part-time technician who spends his hours installing phone systems, doing service and maintenance work, providing voicemail assistance and the like. Whether you're a client, or part of the CoreTech team, he's great to work with! Learn a little bit more about Bob by reading on.

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Meet the team: Barb French

Alyssa Sisco

Chances are, if you call in to Core Tech you will speak with Barb at some point. She is our Administrative Coordinator and spends a lot of time on the phone with clients. She was brought on with our Unified Communications Team in June and has been a wonderful addition here. Read on to learn more about Barb!

What is your role here at CoreTech?

My official title is the Administrative Coordinator. I take service calls, help with special projects from the accounting or marketing departments, or anything else that needs to be taken care of. I enjoy keeping myself busy with new tasks each day.

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