Technology Unwrapped

Quality customer service is crucial to the longevity of your small or medium-sized business. Providing excellent service retains customers and builds value, and when customers are satisfied, they bring in more customers. One important component of your business’s customer service strategy you might not have considered is the quality of your business phone system. Is yours making the cut? If not, a cloud-based business phone system will make a positive impact on your organization. With the range ...

Having recently purchased a house with my fiancé, I have witnessed firsthand how complex and involved the real estate process can get, as well as how many potential cyber security risks arise during a real estate transaction. Whether your real estate company sells residential or commercial properties, security of your contacts and data is critical.

Every organization conducts business online, but you may not realize that the Web is much larger and more complex than most of us are aware of. In fact, the portion of the web that you use for day-to-day activity is just the tip of the iceberg. There’s also the deep web, and the malevolent-sounding dark web. It’s important to understand the differences among the surface web, the deep web and the dark web, as well as what you can do to protect your information from ending up for sale on the dark ...

Since the outbreak of COVID-19, the service, support and new deployment of IT and voice systems has changed quite a bit. Bridging the distance between the deployment group and the customer has never been as complicated as it was the past year. There have been many bridges to build, cross and even invent. Not to mention pitfalls to navigate.

Microsoft Teams is garnering a lot of attention right now for its video conference and communication capabilities. However, this chat-based workspace within Office 365 offers much more than virtual meetings. To leverage Microsoft Teams services for your organization, it’s important to learn the ins and outs of the platform first, so you can customize it to your needs.

“CoreTech continues to align with our clients' business needs and goals by putting them first, especially when it comes to the security of IT systems and data,” says Chris Vilim, president of CoreTech. From proactive approaches in managed IT services to regular cyber security updates and alerts on our numerous channels, CoreTech is a client-focused, security-driven managed service provider (MSP). To reinforce those values, our team recently underwent the process to obtain an IT security ...

If your company uses Microsoft Teams, you’re likely part of numerous Teams and channels within the application.

Normally, tax season is a special occasion for cyber criminals to ramp up their scam efforts, but cyber scams have been consistent throughout the last year due to the political climate, the pandemic and now, the distribution of a vaccine. Throw in tax season, and hackers have considerable fodder for numerous cyber scams.

Do you know if your CEO’s email username and password are being sold on the dark web right now? How would you? Eventually, you’ll find out when you have to prevent finance from wiring a hacker - posing as your CEO - large sums of money. Or, you may find out after finance has already fallen for a CEO fraud phishing scam and wired a hacker money… But if there is a way for you to know when your CEO’s credentials are being sold in the first place, you can stop the scam before it even starts. Well, ...

While many technology experts tout the varied benefits of cloud-hosted solutions, the cloud is not a one-size-fits all option for every business. Whether you’re looking at new cloud applications or are considering a move to hosted servers, it’s important to evaluate each solution’s capabilities to determine if it fits with your business needs.