Organizations have to be proactive in securing their data as well as customers’ data from online hazards. Problems such as bots, ransomware and identity theft plague the internet and endanger sensitive information as well as the reputation of businesses each day. IT services are key to running a secure business that your customers can trust.
However, searching for and evaluating quality IT service providers can be a massive task for businesses, small or large. Here, we provide information and tips to help guide your search for not only an IT service provider you can trust but also one that will proactively help grow your business.
Customer Service and Communication
When evaluating a prospective IT service provider, you want to find a company that offers excellent customer service and accessible communication with their clients. Finding an IT service provider that you can communicate with directly and build personal relationships with is key.
Larger organizations with call centers may not give personalized experience and services to help grow and protect your company. You can ask a potential MSP:
- How many techs do you have on staff?
- What is your onboarding process like?
- What is your support desk’s average response time?
- What happens if our IT person is not available?
- Do you outsource subcontractors for your services?
Another key quality of the right IT service provider is being dedicated to your business and taking the time and energy to support your organization. Your MSP should be listening to your unique needs and offering solutions to the obstacles your organization is facing. Tailoring customer services to your organization’s needs is an essential quality of a good IT service provider.
Trust and Validation
Alongside customer service, you want to find an IT provider that you can trust. Choose a company that has a proven record of quality and appropriate credentials. Verify that an IT provider has proof to back up their previous work with other companies. Third-party certifications can help identify skills, strengths and services your organization is seeking. You want to be able to trust that your vendor is working for your organization’s best interests and being proactive about it.
For example, the ComptTIA Security Trustmark+ is a third-party validation that shows organizations are committed to industry security standards, and it evaluates a provider’s history to prevent data breaches. Companies that have comprehensive certifications and well-protected data can offer the same to your organization.
Future Plans and Growth
Every business has different needs, but they all have a common goal: growth. When selecting an IT provider, it is important to ensure their goals align with your organization’s future plans. IT service providers should be prepared to grow with your organization as well as help facilitate growth. Flexibility for growth is a key quality; whether your company has five users or one thousand, you want a security IT team that is prepared for changes and expansion.
When seeking an MSP, you also want to know their future plans to keep up with new and evolving technology needs. A good IT provider will conduct recurring research, attend conferences and keep current certifications. You can ask these questions to help identify your needs:
- How do you stay up to date with security?
- How often do we meet to discuss our tech?
- How do you manage projects?
- How will you keep me informed about my organization’s status or requests?
- How will you plan for my organization’s growth?
- What certifications does your company have?
CoreTech’s Philosophy and Services
CoreTech’s vision is to provide services for businesses of various sizes as well as handle their growth with uninterrupted quality of service. The future of your business should be planned and prioritized by both your organization and your IT service provider.
CoreTech uses the most up-to-date technologies, including cloud systems and management, backups, security training and more. You need an MSP that is proactive, cost-efficient and attentive — and CoreTech is all this and more.