Regardless of the type or size of business you have, the one aspect that all companies cannot afford to neglect is the way in which they communicate with customers. Unified Communications (UC) is a solution for doing just that! It is not a product but rather a combination of different avenues which boost productivity in the workplace. With collaboration tools such as instant messaging, video, conferencing, mobile applications, integrations, and voice, businesses may boost their productivity and better manage their customer relationships. Rather than switching between different applications, employees use one system to keep their office communications organized, saving time and money. If you still aren’t sure whether to implement a UC system, read on to learn more about the benefits it can bring to your business.
Why does my business need it?
- UC is Manageable and Efficient
Unified Communication provides businesses with a single and integrated platform. The system connects everything from your mobile devices to your desktop computers making it accessible from virtually anywhere. Also, each item is streamlined into a single phone number that works across all devices, so regardless of where your employees are they are able to communicate when communication comes in. There is also a cloud-based feature which allows all of the equipment to be stored externally, thus freeing up office space.
- Disaster Avoidance
Disasters range from irritating to a full stoppage of business activity, which inevitably means time and money lost. Cloud-based unified communication is the solution to any possible bumps your business may encounter. Communication remains intact with UC since all of your devices are connected through a secure online portal. This means, that even if you’re not in the office, or there is a glitch in the system your calls can be forwarded to any number to keep communication flowing.
- Lower Costs
Depending on business size and needs, communication solutions vary. A cloud-based UC platform has the ability to work with any size business and develop as the company grows; however, when a company grows so do the expenses. That’s where cloud systems come in, the price to carry out an increase in business size becomes more affordable. With modern cloud-based UC solutions business can have a system that is both high quality and affordable.
- Saved Time
Beyond financial savings, UC also offers solutions that cut down time spent trying to communicate with others. Since all of your devices are unified across the network, you can answer and transfer calls to any of your connected hardware either in your office, or at another location. Providing customers with constant communication and fast response time that will improve your customer service.
- Improved Collaboration
UC provides many options. There is no longer a need to fly across the country for a meeting, or pull people away from their desks. Today you can utilize video conferences, and group messaging to collaborate with other members of the business simultaneously, from anywhere. Whether you need to host a video, web, or telephone conference UC platforms can do it all. It doesn’t matter where your employees are located, they can connect and share ideas or concepts in real-time.
Interested in learning more about UC solutions? Reach out to talk to our expert UC staff and find out how the proper system could transform the way you do business!