Technology Unwrapped

Since they started showing up online in 2017, deepfakes have been sprouting up with more frequency.  While many of the examples that you see on YouTube and TikTok are uncanny and entertaining manipulations of face-swapped celebrities dubbed with each other’s voices, the eerie technology behind the phenomenon has the potential for serious cyber security risks for SMBs.  In one 2019 instance, an energy company in the United Kingdom was scammed out of $243,000, an amount one employee thought he ...

Since the outbreak of COVID-19, the service, support and new deployment of IT and voice systems has changed quite a bit.   Bridging the distance between the deployment group and the customer has never been as complicated as it was the past year. There have been many bridges to build, cross and even invent. Not to mention pitfalls to navigate. 

Normally, tax season is a special occasion for cyber criminals to ramp up their scam efforts, but cyber scams have been consistent throughout the last year due to the political climate, the pandemic and now, the distribution of a vaccine.   Throw in tax season, and hackers have considerable fodder for numerous cyber scams.  

Microsoft Teams has reached 115 million daily active users, and those numbers aren’t going to decrease anytime soon. The convenience and functionality of this platform makes it a serious contender for business communication in any industry.   If your business isn’t already using Microsoft Teams, you’re missing out on an easy-to-navigate hub where you can get all of your team and project communications done in one place.  

Whether it’s to touch base with your team or follow up with a manager—or even just to check in with family members—much of our lives today revolve around video calls and applications.   But not every video conferencing solution is built the same, and there are some clear go-to choices for businesses. The top contender today is Microsoft Teams, and it is quickly becoming the standard for video calling in the realm of business.  

Like many organizations, you’re likely using Microsoft Teams to chat, call and collaborate with employees in the “new normal,” but did you know that there are applications and bots that you can use within Microsoft Teams? Known as Microsoft Teams connectors, these applications and bots make Microsoft Teams even more of a productivity powerhouse.

On July 15, a small group of hackers gained access to 130 high-profile Twitter accounts, and they perpetuated a cryptocurrency scam via the social media platform. The group made off with 12.9 Bitcoin, which, as of the exchange rate at that time, equates to around $120,000.  

As your organization continues to work from home, you’ve no doubt had to adopt new ways of conducting business. One of the biggest changes is meeting through tools like Zoom, Skype or Microsoft Teams instead of in the office conference room.  

Businesses have rapidly adjusted to COVID-19, finding ad hoc solutions to remain productive and profitable. But now that many companies are growing accustomed to the “new normal,” it’s time to start planning for the future.  While the pandemic may be temporary, there is no doubt that it will permanently change the American workforce, making it more flexible and open to technologies that foster collaboration and communication across distributed workers. In order to embrace these changes and ...

As the coronavirus pandemic continues to disrupt traditional ways of doing business, a lot of companies have taken advantage of working from home. But working remotely brings up new challenges and problems to solve, and organizations are particularly concerned with how they can communicate with customers, vendors and coworkers.   Because even when working from home, phone calls are still a crucial component of conducting business.