Several years ago, I took part in the mass migration from flip phone to iPhone. I was excited but apprehensive, as I knew there was a lot to learn. At set-up I encountered my first hurdle - I didn't know where to start. My first mistake was asking a friend for help instead of going to support. My friend was more than happy to help, but when trying to create an Apple ID, the phone stated that my home email address was already taken and therefore, unavailable for me to use. Now, instead of looking into why my email address was already in use, I obtained help from another friend and a new email address was created for me. Previously, I never needed an email address for identification, so I didn't think it would be a necessary to hold onto these new credentials. Anyway, I only used the phone for texting, calling and emailing, so it was no big deal.