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Dianne Porr

Dianne Porr

As Bookkeeper and Administrative Coordinator, Dianne oversees financial transactions in regard to AR, AP, reconciling accounts and collections of past due invoices. She does this all while providing outstanding client care.
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Author's Posts

7 lessons I learned from my smartphone password fiasco

Dianne Porr

Several years ago, I took part in the mass migration from flip phone to iPhone. I was excited but apprehensive, as I knew there was a lot to learn. At set-up I encountered my first hurdle - I didn't know where to start. My first mistake was asking a friend for help instead of going to support. My friend was more than happy to help, but when trying to create an Apple ID, the phone stated that my home email address was already taken and therefore, unavailable for me to use. Now, instead of looking into why my email address was already in use, I obtained help from another friend and a new email address was created for me. Previously, I never needed an email address for identification, so I didn't think it would be a necessary to hold onto these new credentials. Anyway, I only used the phone for texting, calling and emailing, so it was no big deal.

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Topics: Staff Training

The importance of outstanding customer service

Dianne Porr
For many years I thought that customer service was a dying art. However, in the last couple of years I’ve found that has changed. More recently, I've noticed that customer satisfaction has gained a lot of importance. Customers have begun to expect a lot more from companies, knowing that customer loyalty is a hard win. Customer service and customer satisfaction are truly what differentiate you and your company from the competition. Putting yourself in the shoes of your customers and understanding their needs is one of the most forgotten secrets to developing excellent customer support service.
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Topics: The Workplace, Owners & Managers