As we are nearing the end of a very challenging year for individuals and businesses alike, I realize I have developed a newfound appreciation for hosted, or cloud-based, business phone systems. Having worked in telecommunications for over 30 years, I was used to premise-based phone systems and preferred them over cloud-hosted phone systems. But this year, the COVID-19 pandemic has changed the way some of us are doing business, and hosted systems do seem to have the advantage for those whose ...