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Outsourced IT Support

 

Best-in-class Outsourced IT Support for Omaha SMBs

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Everyone knows how important it is that IT networks, systems and assets are secure, up-to-date, and high-performing. The challenge, however, is finding the resources, time and expertise needed to keep small to mid-sized businesses IT systems performing as expected.

Outsourced IT support services allow you to dedicate resources to system maintenance, security updates and system optimization. That means your team can focus on core competencies – your high-priority, value-added objectives. Outsourcing IT support services also allows you to tap into a pool of information technology specialists to manage different aspects of your IT systems, rather than tasking one employee with everything.

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What IT services can my business outsource?

CoreTech’s team of support specialists can shoulder the work of routine maintenance, performance and security updates, system monitoring and more. When you hire CoreTech as your IT outsourcing company, you’ll get access to a fleet of industry experts and enterprise-level tools, with the capability and capacity to manage whatever IT tasks come your way.

Monitoring

CoreTech can monitor the health and performance of your computers and servers, check for predictive hardware failures and work with vendors to fix problems when they occur. Similarly, the support team will manage, monitor and maintain your technology to make sure it’s updating and functioning properly.

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Managed Maintenance

To keep your employees focused on growing your bottom line and running your business operations, an outsourced IT support provider will take on the tasks you don’t have the time to handle on a daily basis. For instance, they can run all security and operating systems updates to keep your systems up to date. They will also track your IT assets to see how they are performing, and they’ll work with you to shore up any weak spots.

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Troubleshooting & Emergency Support

With our CoreCare | Critical plan, you get unlimited IT help desk and 24/7 emergency support to handle critical issues as soon as they occur. We assign a dedicated contact to every account, who can help ensure that support tickets are resolved to your satisfaction.

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Backups

To ensure that you have your data when you need it, the best outsourced IT support companies will also monitor your network and systems to make sure they are routinely backing up all of your data. This is vital in the event that your company experiences any type of disruption due to natural disasters, power failures, data breaches or other situations. These backups are essential in disaster recovery and will help get you up and running again as quickly as possible.

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Reporting & Consulting

Our team keeps you informed of your IT system’s performance, health and security with regular reports and alerting. We conduct annual reviews so you can plan for upgrades and budget for new technology.

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Top Reasons to Outsource IT Support

Expert Support When You Need It

Beyond 24/7 system monitoring (detailed in our Monitoring section below), we provide proactive interventions, like after-hours patches and preemptive hardware replacements, so issues never disrupt your workday.

More Time for Your Business

Free up 18+ hours weekly for your team to focus on strategic priorities like customer experience and growth, while we handle:

  • Routine maintenance
  • Security updates
  • Vendor management

Access to the Latest Technology

You don’t have to be a Fortune 500 company to benefit from world-class tools. We deliver cutting-edge technology solutions built for small to mid-sized businesses, including:

  • AI-powered threat detection for smarter, faster cybersecurity
  • Zero-trust network access to keep your systems secure from anywhere

We’ve written a number of helpful articles on the topic of outsourced IT services and support. Just click any of the links below for more information. 

How Co-managed IT Services Can Lower Your Company IT Costs

There could be any number of reasons you are looking to lower the cost of IT spend for your company. IT salaries are rising, so the cost to hire, train, and provide benefits may not be what your small or midsize business can take on now. 

Lower IT Costs With Co-managed IT Services 

 

What Is Technology Vendor and Asset Management?

When you explore companies to outsource some or all of your tech support, you’ll find services that you might not expect. Managed IT providers in and around Omaha do a lot more than fix computers, and understanding the full scope of services helps you get more from the time and money you spend on your technology.

What Is Technology Vendor and Asset Management?

 

Advanced Threat Detection and Response Solutions for Omaha Businesses

Threat detection is the process by which cyber threats are discovered before they can cause harm to a computer system or network. By using threat detection applications, tools, and equipment that identify threats and alert IT security managers of potentially dangerous activity, businesses can help protect sensitive data and computer networks from a cyber attack or incident.

Threat Detection

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Benefits of Outsourcing IT Support in Omaha and Lincoln to CoreTech

Partnering with CoreTech for IT support empowers your team to focus on their work and take advantage of the technology that will make them effective. You can rely on our team of experts and specialists to manage ongoing IT support and provide recommendations for improved systems. Here are just a few of the benefits we offer:

  • Expanded Knowledge Base

    When you outsource IT to CoreTech, you partner with a vendor with the resources to stay on top of the latest IT trends, security risks and solutions, ensuring that your business receives the best IT solutions to meet your goals and drive growth.
  • Added Capacity

    As technology has gotten more sophisticated, the work of managing assets and securing systems has grown exponentially. Partnering with a managed services provider in Omaha and Lincoln, NE gives your business expanded resources that can be tapped for routine maintenance and security support, which you can scale up or down as needed.
  • Risk Mitigation

    Whether it’s an external security hack, internal data theft or careless use of simple passwords, there are always risks to your network. An IT services provider will give you access to the resources, tools, policies and procedures necessary to help protect your data and networks.

Choosing an Outsourced IT Services Provider

Building a relationship with a managed IT services provider like CoreTech for outsourced IT solutions means you have a partner to fall back on when your IT team encounters serious problems or limited resources. We have the expertise and capabilities you need to keep systems efficient, secure and online so you can focus on what matters most to your business.

Let's Chat!

For more information on outsourcing IT services, contact us today to see how CoreTech’s team can help you.

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