Do you find that your IT manager spends more time putting out fires than working on proactive tasks? It can be easy for IT managers to get overwhelmed when they try to handle all aspects of technology for a small business without the help of managed IT services.
Many IT professionals are trying to stay up to date with the latest trends and security issues, all while managing the day-to-day IT operations of a small to midsize business. When they try to do it all, they often spend most of their time fixing problems, leaving only a few hours each month to actually work on proactive tasks like improving security.
For this reason, it’s often beneficial for small and midsize businesses to outsource to a trusted managed service provider (MSP). Outsourced IT services enable your IT manager to work on more important tasks that require their specific expertise.
Choosing which IT services to outsource will depend on what IT resources you have in-house and what takes up most of their time.
Here are a few IT services that small and midsize businesses often outsource:
When an IT manager is bogged down in day-to-day operations, it’s difficult to be proactive about things like maintenance. An MSP like CoreTech can help take some of that burden off the IT manager by providing outsourced IT maintenance services, tools and resources.
One important part of IT maintenance which MSPs take care of is updating software. Whether it’s your operating system, antivirus software, or Microsoft applications, it can be easy for a busy IT manager to overlook or put off update tasks. A managed service provider will not only keep you up to date with software updates but also check to be certain that the changes will work with your network before they are deployed.
In addition to software updates, maintenance also involves proactive monitoring of PCs and servers to look for anomalies which might indicate system or hardware problems. An MSP monitors your systems to predict potential issues which could cause an interruption and takes care of them before they cause bigger problems. When something looks unusual, they can then take the steps to investigate and resolve the issue.
Help Desk/Tech Support
Another task that takes up a lot of an IT manager’s day is providing help desk support to employees. Help desk work includes providing support for any day-to-day problems, from the printer not working to a server crash. Instead of handling the day-to-day, your IT manager can outsource IT help desk services to a managed service provider and have time for other projects.
While every MSP may work a little differently, CoreTech provides IT support desk help by making a group of experts available 24/7 to address any end-user issues, typically within an hour or less. If the issue is more complex and needs further investigation, it will be escalated to a specialist who will work to fix the problem.
At CoreTech, we like to be as hands-on as our clients need. While some companies want to keep their in-house IT manager in charge of help desk work, they may rely on us for the occasional question or quick fix. Other companies would prefer to free up their IT manager’s time to work on other projects, so they outsource all the day-to-day help desk work to us.
IT security is now one of the most commonly outsourced IT services. That’s because IT security needs, tools and resources are constantly evolving. So, in order to protect your business from new security threats, approaches to cyber security need to change as well. Most in-house IT managers won’t have either the expertise or the time to tackle comprehensive IT security on an ongoing basis.
CoreTech’s approach to IT security services includes meeting with clients quarterly to discuss their security needs and what gaps may need to be addressed in light of changes in their company or in cyber security trends. That means that every three months, we evaluate a company’s cyber security strategy and provide personalized recommendations for how they can better protect their company. Often, we will even work with a third-party security testing company to look for additional gaps in our client’s network and device security.
An important part of effective IT security is ensuring that your business has adequate backup. Not only should you be backing up your company data often, but you will also need to make sure that the place you are sending your backups is secure. An MSP will help you choose and set up a backup system based on your company’s needs and budget.
Outsourced IT Services in Omaha
When it comes to outsourcing IT services in Omaha, Nebraska, you want to be certain that you are choosing a trusted provider that understands your business needs, while at the same time able to develop a strategy for IT maintenance, help desk support, and security.
One important aspect that we like to think sets CoreTech’s team apart from other outsourced IT service providers is that we consider what we would do for ourselves in any given situation. That means that we don’t recommend software or products that we wouldn’t use ourselves. And we don’t put systems into place or implement strategies for our clients if we wouldn’t feel comfortable doing the same thing for our business.
Are you ready to see the difference that CoreTech can make? Let’s chat about what technology services we might be able to take off your IT manager’s plate.