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Technology Unwrapped

The most important technology concepts, strategies and actions uncovered for your business.

The importance of outstanding customer service

CoreTech Staff
For many years I thought that customer service was a dying art. However, in the last couple of years I’ve found that has changed. More recently, I've noticed that customer satisfaction has gained a lot of importance. Customers have begun to expect a lot more from companies, knowing that customer loyalty is a hard win. Customer service and customer satisfaction are truly what differentiate you and your company from the competition. Putting yourself in the shoes of your customers and ...
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Topics: Owners & Managers, The Workplace

Set some SMART goals for your small business

CoreTech Staff
2017 was a lot of work. And maybe you thrived; But maybe you're just ready for 2017 to end. Either way, I think we all still want to make 2018 even better. Planning goes a long way toward creating a great year for your business. Let us help you set your goals, so you can start crushing 2018 right out of the gate. Start by refreshing your knowledge of SMART goals. In order for a goal to be SMART, it needs to be specific, measurable, attainable, relevant and timely.
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Topics: Owners & Managers, The Workplace

Why data backup is essential for your business

CoreTech Staff
If you were to sell your company tomorrow, what exactly would you pass on to a buyer? More than just a company name on a building; You have records, contracts, contacts, financial data and more that go into making your business unique and valuable. It takes an incredible amount of time to acquire, develop and build that network of information. If disaster struck and your computer crashed, how long would it take you to get all that information back? Your data is one thing you should never gamble ...
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Topics: Data Breach, Owners & Managers, The Workplace, Network Security

For the love of dogs...

CoreTech Staff
From Baby Boomers to Millennials, studies show that we all have one thing in common. We love our pets. Not only does having our pets around bring proven health benefits, but it also enables us to work more cohesively with others. This is good news during a time when stress levels are high, morale is low, and finding common ground could be improved. Read on to find out how your workplace may be improved by a “bring your pet to work” policy. You may be surprised by what the research reveals!
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Topics: The Workplace

Give meaning to meetings

CoreTech Staff
As you race to meet a deadline, your calendar notification goes off. You have a meeting in five minutes!  This is the absolute lowest priority on your totem pole, but attendance at all meetings is required. You then spend the next 30 minutes listening to someone ineffectively probe for anything to discuss, to make this meeting seem like it has a purpose. After a vast amount of time wasted in awkward silence, you are dismissed. Finally free to be constructive, your motivation has been completely ...
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Topics: Owners & Managers, The Workplace

How to Identify and Conquer Stress in 6 Steps

CoreTech Staff
It is impossible to avoid stress in the fast paced society we live in today. Trying to organize work, family, friends, and activities within 12 hours sounds impractical; yet, people find themselves working to balance a million different tasks in a short period of time. Stress from an overstimulated schedule negatively affects personal relationships, quality of work and overall health. What is the key to winning the battle against stress? Creating a plan to minimize it through actions you take ...
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Topics: The Workplace

What's So Important About Software Updates?

CoreTech Staff
Imagine this: you're furiously working away on your computer, finishing up the last few items on your to-do list, when your computer forces a restart due to a software update.  Now, rather than finish up everything you needed to get done, you grumble to yourself, "Should have done that sooner..."  As irritating as software updates are, they are extremely important, and you should get in the habit of following through with those notifications
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Topics: Security Threats, The Workplace

Is your business taking advantage of mobility benefits?

CoreTech Staff
Mobility as a business strategy continues to trend upward. Studies project 9 billion users will make mobile connections by 2018, with 50% of the population utilizing a tablet or smart phone as their first method of contact. With numbers like these, it is critical that businesses review how they are taking advantage of mobility and if they are capitalizing on the benefits. If used correctly, mobility will allow employees to work more effectively and efficiently. In, addition your business may ...
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Topics: The Workplace, Trends

5 Strategies for Managing Stress in the Workplace

CoreTech Staff
For almost all of us, work is one of the biggest parts of our lives, and the stress in this environment can greatly impact our ability to do our jobs effectively. This stress can lead to negative relationships with our coworkers, and even health risks. Although some amount of stress is a good thing, it is important to maintain a healthy balance by efficiently managing our stress in the workplace.   Identify your Stress The only way to begin managing your stress is to first understand where it ...
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Topics: The Workplace

How to Attract Millennial Talent to Your SMB This Year

CoreTech Staff
Of the United States workforce, 56 million fall under the category of millennial.  That makes them one of the largest generational groups your business should be looking to hire. To find millennial talent, you need to look carefully at what they want most out of their career, including:  A need to grow A sense of purpose A coach or mentor-like relationship with their direct superior In addition to these intrinsic requirements, millennials also highly value a typical benefits package that ...
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Topics: The Workplace